topic Re: Ubiquity Router for VPN in Broadband & Landline

Ubiquity Router for VPN

Matthew109 — Thu, 19 Jan 2023 08:07:22 GMT

Hi all. I have just moved from a Virgin Media connection to full fibre EE. I had my virgin router set to modem mode so I could use my own router which has VPN's set up to other sites. I can't find how to turn the EE Smart router to the same, any suggestions? Many thanks 🙂

Re: Ubiquity Router for VPN

XRaySpeX — Thu, 19 Jan 2023 08:54:40 GMT

The EE Smart Router can't be run as Modem Only but you don't need to. As you are getting Full Fibre (FTTP) the OR ONT on the interior wall is the modem. You just connect the Ubiquity to that & hang the EE supplied router (after you've obtained your BB creds from it).

Re: Ubiquity Router for VPN

Matthew109 — Thu, 19 Jan 2023 11:26:55 GMT

Thanks for that. What are the BB Cress and how do I find them? Many thanks

Re: Ubiquity Router for VPN

XRaySpeX — Thu, 19 Jan 2023 11:37:13 GMT

Your BB creds are the BB Username & pwd that you'll find on the Advanced Settings > Technical Log > Information page. You'll need them for your own router.

Re: Ubiquity Router for VPN

Matthew109 — Thu, 19 Jan 2023 11:46:08 GMT

Fantastic! I will give that a try.

Re: Ubiquity Router for VPN

Matthew109 — Mon, 23 Jan 2023 11:46:46 GMT

Good morning. I have logged into the router, advanced settings/technical log/information. I can find a list including the username but no password?

Re: Ubiquity Router for VPN

XRaySpeX — Mon, 23 Jan 2023 11:52:15 GMT

If your username looks like PRODUCTIONHQNUN123456@FS, your password will look like HQNPASS123456. Simply replace the numbers in the password, with the ones found in your username.

Re: Ubiquity Router for VPN

Matthew109 — Mon, 23 Jan 2023 11:56:52 GMT

Hiya. Sorry just to be clear, the password is just the numbers in your example 123456 or the letters as well HQNPASS123456?

Re: Ubiquity Router for VPN

XRaySpeX — Mon, 23 Jan 2023 11:58:59 GMT

No, both are the whole caboodle I stated.

Re: Ubiquity Router for VPN

Matthew109 — Thu, 02 Feb 2023 07:59:28 GMT

Hiya, sorry to be a nuisance, I am having a problem getting my router to connect, I just want to clarify the details you gave me. Your example would show the username as PRODUCTIONHQNUN123456@FS and the password as 123456. Do I have that correct? Many thanks 🙂

Re: Ubiquity Router for VPN

XRaySpeX — Thu, 02 Feb 2023 08:54:59 GMT

No, I said the pwd is HQNPASS123456.

Re: Ubiquity Router for VPN

Matthew109 — Thu, 02 Feb 2023 09:04:39 GMT

Hi, thanks for that. I tried that first and thought maybe I had misread it. It must be the router settings that are incorrect. Thanks for your help

Re: Ubiquity Router for VPN

pip11 — Thu, 02 Feb 2023 15:25:37 GMT

No, your password will be HQNPASS123456. with the numbers replaced with those found in your user neame.

Re: Ubiquity Router for VPN

Matthew109 — Thu, 02 Feb 2023 18:04:37 GMT

Oh right! Ok I misunderstood I didn’t realise it was HQNPASS………..

I’ll try that again, thank you 🙏

Re: Ubiquity Router for VPN

Matthew109 — Thu, 02 Feb 2023 18:24:38 GMT

Still doesn’t work!

Re: Ubiquity Router for VPN

XRaySpeX — Thu, 02 Feb 2023 18:36:32 GMT

Have you read the BB Username exactly from the EE router?

Re: Ubiquity Router for VPN

Matthew109 — Fri, 03 Feb 2023 07:04:19 GMT

Yes, copied and pasted

Re: Ubiquity Router for VPN

bobpullen — Mon, 06 Feb 2023 10:42:06 GMT

@Matthew109 - I assume you probably have this covered as you're talking about usernames/passwords, but just in case - has the Ubiquity router been re-configured to use PPPoE? I believe a Virgin cable connection will use DHCP for the WAN connectivity which differs significantly to how things need configuring on EE.

Re: Ubiquity Router for VPN

Ian06 — Tue, 07 Feb 2023 11:34:25 GMT

Have you tried following the instructions here: https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/how-do-i-use-my-own-router-for-home-broadband

As XRaySpecx said the ONT is the modem and connects to your router via an cat5e ethernet cable. The router connects via it's WAN port using PPPOE. The user id and password can be found in the EE router (which downloads them on making the first connection.) Failing that contact EE support who can advise the userid and password as per the above link.