topic Re: Broadband down - SE4 1JR in Broadband & Landline

Broadband down - SE4 1JR

Daviesapn — Sat, 21 Jan 2023 05:54:07 GMT

Helo

Broadband suddenly cut off at approx 9pm yesterday.

full fibre

Account all paid up

fibre modem has power. PON LED is off, LOS is red

Can’t see any reported issues in the area.

EE engineer booked for Monday - but it’s going to be a long weekend!

Re: Broadband down - SE4 1JR

James_B — Sat, 21 Jan 2023 09:42:05 GMT

Hi @Daviesapn,

I'm sorry to hear there is an issue with your home broadband. Please update us after the engineer visit.

Thanks

James

Re: Broadband down - SE4 1JR

Daviesapn — Sat, 21 Jan 2023 12:02:37 GMT

Thanks

will do

got my acronyms mixed up.

PON light is red. Power and LAN are green

Re: Broadband down - SE4 1JR

XRaySpeX — Sat, 21 Jan 2023 12:14:20 GMT

Yes, the Full Fibre BB is down (PON Red) while your Ethernet LAN is up (LAN Green).

Re: Broadband down - SE4 1JR

Daviesapn — Mon, 23 Jan 2023 15:23:33 GMT

All fixed. Somehow - the cable in side my house (just before it plugs into the ONT / Modem) had got damaged.

No idea how it happened.

Very impressive though that I reported it to EE as faulty at around 10.30pm on a Friday night, and an engineer from Openreach was with me by 9am on Monday. All up and running again by 10am.

Credit where credit is due.

Andrew

Re: Broadband down - SE4 1JR

Katie_B — Mon, 23 Jan 2023 15:31:05 GMT

Thanks for coming back and letting us know @Daviesapn.

It's great to hear this is now sorted.

Katie