https://community.ee.co.uk/t5/Broadband-Landline/Automatic-compensation/m-p/1219866#M79864 <P>I ordered my fire connection in September 2022, EE gave me a completion date in early November. It was 46 days later after I have requested updates on numerous occasions, the connection was made. This connection only lasted a matter of a few hours and took a further 3 days until it was fixed. Each time I spoke to CS, they confirmed I would be due compensation due to the delays and confirmed it was a total of 49 days.&nbsp;<BR />It took almost a month to be advised that the compensation investigation was complete and the amount due to me would be £5.25 total as they had classed the delay as being a single day. When I called to discuss this, CS agreed this was not right and would reopen the original complaint.&nbsp;<BR />mover a month later and no communication, I have not called to chase them but would have expected some information. So far my last 2 bills have not been discounted at all.&nbsp;<BR />has anyone been successful in receiving the Ofcom agreed compensation?&nbsp;</P> Sat, 14 Jan 2023 20:32:00 GMT Dod111 2023-01-14T20:32:00Z https://community.ee.co.uk/t5/Broadband-Landline/Automatic-compensation/m-p/1219866#M79864 <P>I ordered my fire connection in September 2022, EE gave me a completion date in early November. It was 46 days later after I have requested updates on numerous occasions, the connection was made. This connection only lasted a matter of a few hours and took a further 3 days until it was fixed. Each time I spoke to CS, they confirmed I would be due compensation due to the delays and confirmed it was a total of 49 days.&nbsp;<BR />It took almost a month to be advised that the compensation investigation was complete and the amount due to me would be £5.25 total as they had classed the delay as being a single day. When I called to discuss this, CS agreed this was not right and would reopen the original complaint.&nbsp;<BR />mover a month later and no communication, I have not called to chase them but would have expected some information. So far my last 2 bills have not been discounted at all.&nbsp;<BR />has anyone been successful in receiving the Ofcom agreed compensation?&nbsp;</P> Sat, 14 Jan 2023 20:32:00 GMT https://community.ee.co.uk/t5/Broadband-Landline/Automatic-compensation/m-p/1219866#M79864 Dod111 2023-01-14T20:32:00Z https://community.ee.co.uk/t5/Broadband-Landline/Automatic-compensation/m-p/1219935#M79876 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3374502">@Dod111</a>.</P> <P>I'm sorry to hear this has happened.</P> <P>The best thing to do would be to get back in touch so they can investigate this and get it sorted for you,</P> <P>Jon</P> Sun, 15 Jan 2023 08:24:49 GMT https://community.ee.co.uk/t5/Broadband-Landline/Automatic-compensation/m-p/1219935#M79876 Jon_K 2023-01-15T08:24:49Z