topic Master socket in Broadband & Landline

Master socket

Q-Ann — Fri, 13 Jan 2023 09:40:09 GMT

Hi, i want to move my master socket but its quite away from my TV and the channel device. I cant manage it from under the carpet. I have naughty kids. So how can i move my socket by EE and would i be charged for this if they move the socket near my required place.??

Re: Master socket

XRaySpeX — Fri, 13 Jan 2023 09:43:25 GMT

You need to request EE to send an engineer. You are not allowed to do it yourself. The cost will be £50.

Re: Master socket

Mustrum — Fri, 13 Jan 2023 10:09:18 GMT

@Q-Ann You should check with the Broadband Care Team, however I beleive Openreach charge around £150 to do the job, but have a look in a local paper and you may find an ex BT person to do it a lot cheaper.

Re: Master socket

XRaySpeX — Fri, 13 Jan 2023 11:03:24 GMT

BT (not OR who don't charge users directly) consumer prices are not obliged upon EE. EE have their own tariff price of £50 for an chargeable Engineer Visit.