topic Re: Full fibre not working in Broadband & Landline

Full fibre not working

Tjgriff79 — Thu, 05 Jan 2023 21:20:21 GMT

My internet isn’t working the LAN light on the Openreach box isn’t in and I’ve tried resetting it and unplugged and making sure everything is in correct but still nothing

Re: Full fibre not working

Mustrum — Thu, 05 Jan 2023 21:26:48 GMT

Which ONT do you have. If a LAN light is not on it suggests the router is not connected.

This BT page should help identify the ONT https://www.bt.com/help/landline/lights-on-the-openreach-modem

Which router do you have, and what lights are on?

Re: Full fibre not working

Tjgriff79 — Thu, 05 Jan 2023 21:46:41 GMT

Re: Full fibre not working

Mustrum — Thu, 05 Jan 2023 21:49:44 GMT

Have you tried a reset of the router and ONT?

Re: Full fibre not working

Tjgriff79 — Thu, 05 Jan 2023 21:50:17 GMT

How do I do that please

Re: Full fibre not working

Mustrum — Thu, 05 Jan 2023 21:52:09 GMT

Just turn it off at the mains, leave it for 30 secs and turn back on again.

Re: Full fibre not working

Tjgriff79 — Thu, 05 Jan 2023 21:54:09 GMT

Is the Wi-Fi box you mean?

Re: Full fibre not working

XRaySpeX — Thu, 05 Jan 2023 21:55:11 GMT

Both of them.

Re: Full fibre not working

Mustrum — Thu, 05 Jan 2023 21:55:31 GMT

Yes, the EE router.

Re: Full fibre not working

Mustrum — Thu, 05 Jan 2023 21:58:24 GMT

I see @XRaySpeX has jumped in, I really wanted this to be done one at a time. Especially as you say you reset the ONT in your first post.

Re: Full fibre not working

Tjgriff79 — Thu, 05 Jan 2023 21:59:38 GMT

No hasn’t worked at all, turned the Wi-Fi box back on and it came straight on a solid green light

Re: Full fibre not working

Tjgriff79 — Thu, 05 Jan 2023 22:02:24 GMT

I’ve done both and nothing and the light in router doesn’t change at all either when turned it off and back on still that solid green colour

Re: Full fibre not working

Tjgriff79 — Thu, 05 Jan 2023 22:03:43 GMT

Yep done router and light still stayed solid Green didn’t even flicker

Re: Full fibre not working

Mustrum — Thu, 05 Jan 2023 22:05:09 GMT

Have you given it time, put the kettle on and had your cuppa?

If the ONT is still the same after 5 mins, try the same on there.

Just seen your next post - are you able to log into the router and report the advanced status?

You are posting faster than I can type.

Re: Full fibre not working

Tjgriff79 — Thu, 05 Jan 2023 22:09:45 GMT

How do I log into my router???

Re: Full fibre not working

Tjgriff79 — Thu, 05 Jan 2023 22:11:21 GMT

I’ve turned off my open reach and my router is still on with solid green light not even flashing nothing

Re: Full fibre not working

Mustrum — Thu, 05 Jan 2023 22:16:10 GMT

I think you will need to call the Broadband Care Team in the morning when they open.

Re: Full fibre not working

XRaySpeX — Thu, 05 Jan 2023 22:26:51 GMT

@Mustrum : Pardon? So what? You don't have exclusive posting rights!

You previously requested OP to reset both of them & he queried you. So I reminded him.

Re: Full fibre not working

XRaySpeX — Thu, 05 Jan 2023 22:42:46 GMT

Login to your EE SH at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

On the Advanced Settings > BB > Internet page ensure WAN Port is ON.