topic Re: Can't make a broadband connection with own router. TP-Link in Broadband & Landline

Can't make a broadband connection with own router. TP-Link

VortexHD1 — Wed, 04 Jan 2023 22:04:03 GMT

Hello,

I'm trying to replace my old Asus router with a new TP-Link due to connection drop outs and range problems.

I have a TP-Link Archer AX23 that I bought new connected up to the existing openreach fibre modem.

Using the following settings the connection to the WAN won't connect.

I optained the username and password details by calling EE due to nolonger having the admin login for the old router and never having an EE router.

Does anyone have any experience with this setup that could shine some light on this issue?

Thanks for reading.

Jack

XRaySpeX — Wed, 04 Jan 2023 22:12:35 GMT

@VortexHD1 wrote:

Username: (hidden)orangehome.co.uk@fp

It's '@fs' not '@fp". You must've misheard. There's a '.' after '(hidden)'.

Mustrum — Wed, 04 Jan 2023 22:16:34 GMT

You also don't need the VLAN setting on the router, the modem should handle that.

VortexHD1 — Fri, 06 Jan 2023 22:26:46 GMT

Thanks both of you, worked straight away with the 2 changes. 🙂

XRaySpeX — Fri, 06 Jan 2023 23:13:50 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.