topic Re: Save changes not working in Broadband & Landline

Save changes not working

Ss106 — Wed, 04 Jan 2023 17:57:09 GMT

In EE smart hub manager - Home / Advanced settings / Access Control.

I wish to add a new start time / End time restriction for a device. Once done I get a "changes need to be saved"
However, once the save button is clicked nothing happens...

Re: Save changes not working

XRaySpeX — Wed, 04 Jan 2023 22:00:00 GMT

After you selected the device & chosen times did you press the '+' on the R so the entry got moved to below the line? If not, show image of page once the Save is clicked.

Re: Save changes not working

Ss106 — Thu, 05 Jan 2023 09:28:37 GMT

Yes I did press the "+" button and the entry does get moved below the line.
Once done I get a "changes need to be saved" but when the save button is pressed nothing happens

Re: Save changes not working

Leanne_T — Thu, 05 Jan 2023 13:15:20 GMT

Hi @Ss106

Thanks for coming here.

Have you tried restarting the router then trying to change the settings?

Leanne.

Re: Save changes not working

Ss106 — Thu, 05 Jan 2023 13:48:07 GMT

Yes done that too Leanne, but was still producing the same issue.

Re: Save changes not working

Leanne_T — Thu, 05 Jan 2023 13:52:48 GMT

Thanks @Ss106

In this case, please call us on 0800 079 8586 and the team will get this looked into for you.

Leanne.

Re: Save changes not working

Ss106 — Thu, 05 Jan 2023 14:18:33 GMT

I did delete 2 devices which were already listed and that seemed to have unlocked something as I managed to add a new device. It should not be number related so I doubt that this was the issue but in any case it now works...

Re: Save changes not working

Leanne_T — Thu, 05 Jan 2023 14:29:27 GMT

Thanks for letting us know @Ss106

Leanne 🙂