topic Re: Account in Broadband & Landline

Account

KayT14 — Tue, 03 Jan 2023 10:23:14 GMT

I can’t get into my account , my hearing is poor but I can’t sign is there a chat service ? Contact page seems really hard to get to and when you do it only gives phone call options or sign ? It’s so annoying because I want to change my payment date but I can’t and short of calling in ,hoping I get some form of help that I likely won’t beable to hear properly anyway, I’m not sure what to do so I’m hoping someone can help me out ? I’ve just joined ee broadband but it’s not accepting my details but the internet is so much better then my last provider and I don’t want to loose that however it seems customer service is a bit off

Re: Account

FibreOpticFan — Tue, 03 Jan 2023 10:28:46 GMT

its no online chat for EE Broadband you can vist one of there stores to get back into accounts i think

Re: Account

FibreOpticFan — Tue, 03 Jan 2023 10:50:03 GMT

you can have a friend calling for you when they can get though say you have poor hearing if you have a moblie you can go to web style voice chat by pressing 1 and it text you a link and open it up and you can go though that way

Re: Account

Schockwave — Tue, 03 Jan 2023 10:51:43 GMT

Hello @KayT14 ,

Welcome to the community,

If you click on the link below and scroll down, you may find ways of contacting EE customer service when having poor hearing, hope this helps:

https://ee.co.uk/contact-ee/account-billing/mobile

I know it says mobile, but still click on it could be of some help.

Re: Account

FibreOpticFan — Tue, 03 Jan 2023 10:55:10 GMT

the broadband side Schockware i don't think moblie side touch the home broadband

Re: Account

Schockwave — Tue, 03 Jan 2023 10:57:15 GMT

@FibreOpticFan , I know that, but those are still the contact numbers and at the bottom are ways of speaking or contacting when deaf or hard of hearing, that is why I suggested it, always worth a try.

Re: Account

XRaySpeX — Tue, 03 Jan 2023 12:11:35 GMT

@KayT14 : What problems are you having setting up your MyEE for BB? Any error msg? You can't change your payment date that way anyway.