topic Re: WhatsApp is being blocked by my service provider in Broadband & Landline

WhatsApp is being blocked by my service provider

Dukester — Sun, 01 Jan 2023 14:11:33 GMT

My phone says it's being blocked by my service provider.

How do I stop it blocking WhatsApp?

Re: WhatsApp is being blocked by my service provider

Mustrum — Sun, 01 Jan 2023 14:13:16 GMT

What phone do you have?

Is it one of the older ones no longer supported by Whatsapp?

Re: WhatsApp is being blocked by my service provider

XRaySpeX — Sun, 01 Jan 2023 14:16:34 GMT

@Dukester : EE BB doesn't block websites. You have a mobile phone not a router.

Are you on contract or PAYG?

Follow Switching Content Lock OFF or ON if you are on contract.

Re: WhatsApp is being blocked by my service provider

Dukester — Sun, 01 Jan 2023 14:26:52 GMT

It's only when it's on wifi. RegardsPaul Duke

Re: WhatsApp is being blocked by my service provider

Dukester — Sun, 01 Jan 2023 14:27:28 GMT

It's a new phone, and only blocking on wifi.

Re: WhatsApp is being blocked by my service provider

XRaySpeX — Sun, 01 Jan 2023 14:29:27 GMT

What's providing your WiFi? Is it a router in your home? Which router?

Re: WhatsApp is being blocked by my service provider

Dukester — Sun, 01 Jan 2023 14:29:22 GMT

EE. New conection and router

Re: WhatsApp is being blocked by my service provider

XRaySpeX — Sun, 01 Jan 2023 14:30:31 GMT

Yes, but which particular router?

Re: WhatsApp is being blocked by my service provider

Dukester — Sun, 01 Jan 2023 14:42:24 GMT

EE smart hub, on a contract that all I know. Had it a for about 5 months from new

Re: WhatsApp is being blocked by my service provider

XRaySpeX — Sun, 01 Jan 2023 14:48:04 GMT

@Dukester : As I said EE Home BB doesn't block websites. You sure you don't have a mobile (4G or 5G) router?

Re: WhatsApp is being blocked by my service provider

Dukester — Sun, 01 Jan 2023 15:07:33 GMT

Definitely plugged into the line and I pay the bill

Re: WhatsApp is being blocked by my service provider

Mustrum — Sun, 01 Jan 2023 15:36:40 GMT

Have you tried resetting the router and phone?

Has it ever worked or is this a recent problem?

And which phone do you have?

Re: WhatsApp is being blocked by my service provider

Dukester — Sun, 01 Jan 2023 15:54:09 GMT

Yeah past couple of weeks, it a Samsung fold , was okay when I first set them both up

Re: WhatsApp is being blocked by my service provider

Dukester — Sun, 01 Jan 2023 15:55:16 GMT

If refuses to send messages and kicks out video, then a message comes up that it's using mobile data as the provider is blocking WhatsApp

Re: WhatsApp is being blocked by my service provider

Christopher_G — Tue, 03 Jan 2023 08:31:05 GMT

Have you tried deleting and redownloading the WhatsApp app, @Dukester?

Chris

Re: WhatsApp is being blocked by my service provider

bobpullen — Sat, 07 Jan 2023 11:54:51 GMT

@Dukester - does WhatsApp work on mobile data, and where did you purchase the phone from?

Re: WhatsApp is being blocked by my service provider

Dukester — Sat, 07 Jan 2023 12:06:52 GMT

Yeah works fine everywhere except on my home broadband, it says using mobile data due to being blockedRegardsPaul Duke

Re: WhatsApp is being blocked by my service provider

Leanne_T — Sat, 07 Jan 2023 12:12:39 GMT

Hi @Dukester

Does the same happen when connected to any other WiFi network?

Leanne.

Re: WhatsApp is being blocked by my service provider

bobpullen — Sat, 07 Jan 2023 12:14:18 GMT

Very odd. I assume you haven't set-up any access controls within the EE router that might be blocking things?

I doubt it, but you're not using a VPN or anything like that either are you when at home?

Shot in the dark, but might be worth factory resetting the router if you haven't already by inserting something into the pinhole at the rear of the device for 10-15 seconds or so. Another suggestion might be to power the hub off for a period of time and then power back up to see if the restriction has anything to do with the IP address you're being assigned. Can't see it TBH, but you never know.

Re: WhatsApp is being blocked by my service provider

Dukester — Sat, 07 Jan 2023 12:23:52 GMT

No only home on my EE broadbandRegardsPaul Duke