topic Re: No internet and TV in Broadband & Landline

No internet and TV

Redpoppy1233 — Mon, 02 Jan 2023 21:59:19 GMT

I've just moved over to BT/ EE internet and tv. The service worked fine for a couple of days but has now gone off and I cannot access the internet! The router is orange despite turning it on and off and resetting it. What else can I do?

Re: No internet and TV

XRaySpeX — Mon, 02 Jan 2023 22:03:22 GMT

@Redpoppy1233 : Whose BB do you have? You can't be on both.

Which model router do you have?

Re: No internet and TV

Redpoppy1233 — Mon, 02 Jan 2023 22:09:52 GMT

Hi, thanks for replying. I have an internet and tv package with EE/BT. The router is black with BT on the front. At first it worked ok with a blue light circle permanently on it. Now its gone permanent orange despite turning it on and off.
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Re: No internet and TV

XRaySpeX — Mon, 02 Jan 2023 22:31:27 GMT

Doesn't the router have a label on it with its exact model name? Show an image of it.

Re: No internet and TV

Redpoppy1233 — Mon, 02 Jan 2023 22:31:44 GMT

I've just had a look and it says its a smart hub 2

Re: No internet and TV

Redpoppy1233 — Mon, 02 Jan 2023 22:34:14 GMT

The BB has BT on the hub and the tv box that attaches to the tv has BT on it.

Re: No internet and TV

XRaySpeX — Mon, 02 Jan 2023 22:38:01 GMT

You're not on EE; you're on BT BB. You need to take it up with them.

What does it say after you log into the router on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address.

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?