topic Can’t set up new account in Broadband & Landline

Can’t set up new account

Alipf — Mon, 02 Jan 2023 20:38:39 GMT

I’ve changed account ownership for EE broadband as I’m moving to a new address. They set up my account and direct debit over the phone, although they got some details wrong and didn’t state the terms and conditions so I had to call again to fix this.

I’ve been trying to set up my home broadband account by imputing my details but it keeps coming up with an error message “something’s gone wrong on our end, please try again later”. I’ve tried at least 20 times over the past 2 weeks and nothing.

I’ve now received a first bill but how am I meant to check everything if I don’t even have access to my account?

Re: Can’t set up new account

Chris_B — Mon, 02 Jan 2023 20:40:58 GMT

@Alipf Have you called customer services about this issue? Have you cleared your browser history and cookies?

Re: Can’t set up new account

XRaySpeX — Mon, 02 Jan 2023 22:00:50 GMT

@Alipf : What do you mean by having changed account ownership for your EE BB? Just that you've changed it to your new addy or that you've arranged for somebody else to take over the contract?