topic Re: Yellow flashing smart hun in Broadband & Landline

Yellow flashing smart hun

Jcn1 — Sun, 01 Jan 2023 20:03:27 GMT

Having returned from a week away, my smart hub is flashing yellow. Have done factory reset and same problem occurring. Tried calling EE, only to be told that that department is currently closed

pls help

Re: Yellow flashing smart hun

Mustrum — Sun, 01 Jan 2023 20:32:17 GMT

@Jcn1 How about your phone line, is that working?

You could report a fault, following the advice on the Help Pages.

https://ee.co.uk/contact-ee/technical-support/broadband-landline

Re: Yellow flashing smart hun

Jcn1 — Sun, 01 Jan 2023 21:13:20 GMT

Like a lot of people, I don’t use my landline at all so have no way of testing it

thabk you for trying to help! 🙂

Re: Yellow flashing smart hun

Mustrum — Sun, 01 Jan 2023 21:14:50 GMT

Then report a fault as per my link.

Re: Yellow flashing smart hun

XRaySpeX — Sun, 01 Jan 2023 23:37:28 GMT

@Jcn1 : Welcome to EE's Home Broadband Forum.

Are you able to login to it? What does it say after you log into the router:

For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.