topic Re: Flashing orange smarthub light in Broadband & Landline

Flashing orange smarthub light

A5hl3y — Sun, 01 Jan 2023 21:01:05 GMT

My smarthub light has been flashing orange for about 1 hour now. I’ve tried restarting the router after switching it off waiting for 5 mins then restarting it but the orange light reappears and starts flashing again. Please help as the help desk is closed!

Re: Flashing orange smarthub light

Mustrum — Sun, 01 Jan 2023 21:13:22 GMT

@A5hl3y

How about your phone line, is that working?

You could report a fault, following the advice on the Help Pages.

https://ee.co.uk/contact-ee/technical-support/broadband-landline

Re: Flashing orange smarthub light

A5hl3y — Sun, 01 Jan 2023 21:18:35 GMT

Hi Mustrum I don’t have a landline so I wouldn't know how to check it I’m afraid. I’ll see if I can make sense of the link you have kindly sent. Thank you so much

Re: Flashing orange smarthub light

A5hl3y — Sun, 01 Jan 2023 21:50:42 GMT

Hi again. The tech bit cannot reset the router remotely. I’ve tried again to switch it off and on again but the same orange light appears flashing after making a click sound about 30 seconds after restart. The guide isn’t of any use. Nothing has been changed or moved its simply clicked off and flashing orange?

Re: Flashing orange smarthub light

A5hl3y — Sun, 01 Jan 2023 21:51:46 GMT

Tech bot. Not tech bit! Silly predictive text lol!

Re: Flashing orange smarthub light

Mustrum — Sun, 01 Jan 2023 21:57:12 GMT

@A5hl3y I guess there is not a lot more you can do now, alas faults do happen, give the Broadband Care Team a call in the morning if it is still the same.

It is a Bank Holiday, so may take a day or three to get it fixed.

Re: Flashing orange smarthub light

XRaySpeX — Sun, 01 Jan 2023 23:33:00 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

Are you able to login to it? What does it say after you log into the router:

For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Re: Flashing orange smarthub light

HBlowfield — Fri, 08 Dec 2023 21:22:16 GMT

I am having the same issue

Re: Flashing orange smarthub light

Mustrum — Fri, 08 Dec 2023 21:25:55 GMT

@HBlowfield just follow the advice above - what are the results?

Re: Flashing orange smarthub light

HBlowfield — Fri, 08 Dec 2023 22:04:22 GMT

I was dumb and was not plugging it into the open reach ONT

Re: Flashing orange smarthub light

Mustrum — Fri, 08 Dec 2023 22:09:34 GMT

@HBlowfield at least you found the problem, thanks for letting us know.