No internet in Faversham 25/12/22 does anyone else have same issue

nickwilk1 — Sun, 25 Dec 2022 07:39:10 GMT

Does anybody else in Faversham having issues with internet connectivity my EE has been down now since Xmas eve

Re: No internet in Faversham 25/12/22 does anyone else have same issue

XRaySpeX — Sun, 25 Dec 2022 10:19:48 GMT

Welcome to EE's Home Broadband Forum.

BB faults are rarely area-wide but specific to your particular line.

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

Have you just joined EE BB or were you already with EE BB?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

topic Re: No internet in Faversham 25/12/22 does anyone else have same issue in Broadband & Landline

No internet in Faversham 25/12/22 does anyone else have same issue

Re: No internet in Faversham 25/12/22 does anyone else have same issue