Constant reset

RossM207 — Sun, 18 Dec 2022 17:52:56 GMT

I am constantly having to reset my router. I am doing it around 3 and 4 times a day. I will be watching or listening to something and it just randomly cuts out and won’t work again until I switch it off and reset it. It is extremely annoying. Does anyone else have this issue, or even better, any solutions for it?

Re: Constant reset

Northerner — Sun, 18 Dec 2022 17:56:21 GMT

Hi @RossM207

Which router do you have?

Are you sure it's the router and not WiFi cutting out (assuming you're using WiFi)

Thanks

Re: Constant reset

XRaySpeX — Sun, 18 Dec 2022 18:51:37 GMT

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

topic Constant reset in Broadband & Landline

Constant reset

Re: Constant reset

Re: Constant reset