topic Re: EE Broadband and BT landline in Broadband & Landline

EE Broadband and BT landline

dorislc4 — Wed, 03 Aug 2022 23:18:22 GMT

I currently have no broadband as it is not available in my road due to rural area, I do however have a BT landline.

A new fibre line has been installed recently and is coming online shortly and am looking to get broadband. I am one who likes to limit WiFi exposure and like to turn off my previous hubs at night. With the BT Smart Hub 2, the landline goes through the hub and does not enable hub to be switched off.

If I go with Fibre broadband only with EE, do I keep my current landline setup with the hub separate which would allow me to switch off the hub at night and still have a working landline????

Thanks folks.

Re: EE Broadband and BT landline

Mustrum — Wed, 03 Aug 2022 23:24:49 GMT

@dorislc4 who is installing the fibre?

I am not sure from your post if it is seperate from your BT line or not.

Re: EE Broadband and BT landline

XRaySpeX — Wed, 03 Aug 2022 23:38:07 GMT

I'm a bit confused.

EE does not supply the BT Smart Hub 2 to its Fibre users. It supplies either the EE Smart Hub or the EE Smart Router (which happens to be a badge-engineered version of the BT Smart Hub 2). The latter is only provided to Full Fibre users. Is that what you ordered? But you can't be if you will still be having a landline.
Just cuz the landline is connected to the router doesn't stop you switching it off but it is not recommended.
If you ordered Fibre BB without landline (Have you?) the landline is still there & connected to the router but you are not given a landline no. & there is no dial tone. So you won't have a working landline. If you want to keep a working landline don't order Fibre BB without landline.
What is the full name of the EE BB you intend to order?

Re: EE Broadband and BT landline

dorislc4 — Thu, 04 Aug 2022 00:43:22 GMT

Thank you for replying. Not sure why my question is confusing. Ive not ordered anything as yet, just shopping around.

I want broadband where I can turn off the hub at night and still have a working landline. I was mentioning the BT smart hub 2 as a comparison as I understand as I have been led to believe the hub has to be powered for the land line to work.

In essence, can I get broadband from ee where I can switch hub off at night and still have a working landline?

Thank you.

Re: EE Broadband and BT landline

Mustrum — Thu, 04 Aug 2022 00:55:10 GMT

@dorislc4 OK, so you say you have a BT line, but you can't get broadband. EE uses the same line and equipment as BT, so not sure why you think EE can supply broadband.

You say Fibre is being laid/coming, but not who is supplying it.

You say the BT Hub2 needs to be left on for your phone to work. EE use a modified BT Hub 2, and whilst both work over your phone line, and it is preferable to leave routers switched on to stop automated systems reducing your line speed, controlled switching off will not stop your phone line working. Randone multiple switching off per day is not good, but no more than once, or twice a day - others may differ, but why risk it?

Hope this helps clear up your missunderstandings.

Re: EE Broadband and BT landline

Mustrum — Thu, 04 Aug 2022 01:38:10 GMT

@dorislc4 thinking about it a bit more, if you mean transferring your line and upgrading to BT Full Fibre, FTTP, and their digital voice service - then yes their hub would need to be working for your phone service to work.

Alas EE does not offer digital voice service, so your phone service would remain on the old copper phone system so you could switch off the Wi-Fi and not affect your phone line. That said, it depends on how your phone line enters your premises. In some cases they use your wires to pull through the new fibre connection, so you may have issues that way.

But there are plans to cease the phone serve that is delivered over the old copper lines by the end of 2025. So you need to think and plan about how to keep your phone service as things change.

To give us a better idea of your option, post the results of your number in the BTW DSL checker - obscuring your phone number.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: EE Broadband and BT landline

XRaySpeX — Thu, 04 Aug 2022 02:22:50 GMT

Thanks. Yes, I understand now.

Yes, you can get Fibre BB from EE. You will need to either switch your landline from BT to EE or keep your landline with BT & get EE to install a 2nd landline as a landline is necessary to carry the BB. In the latter case you will effectively be paying for a landline twice over. On a historic note EE used to do BB-Only where you already have a landline from another supplier & EE just carry their BB over it. This would have suited you but they no longer offer this.

Whichever ISP you go to for BB & whichever router they supply you with you will always be able to switch the router off & not affect the landline. As long as you do the switch OFF/ON no more than about 2 or 3 times a day it will no affect your BB performance.

If you would post the results @Mustrum requested we would be able to suggest with type of BB package to go for.

Re: EE Broadband and BT landline

dorislc4 — Thu, 04 Aug 2022 07:13:04 GMT

Here are the results as requested.

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process

WBC FTTP Upto 1000 Upto 220 -- Available 1 Stage

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date Left in Jumper

WBC ADSL 2+ Up to 5 -- 4 to 6.5 Available --

WBC ADSL2+ Annex M Up to 5 Up to 0.5 4 to 6.5 Available --

WBC Fixed Rate 0.5 -- -- Available --

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in Jumper

WBC SOADSL 2+ Up to 5 -- 4 to 6.5 -- --

SOADSL Fixed Rate Up to 0.5 -- -- --

Other Offerings Availability Date

VDSL Multicast Available

ADSL Multicast Available

Premise Environment Status

Bridge Tap U

VRI --

NTE FacePlate --

Last Test Date --

Exchange Product Restrictions Status

FTTP Priority Exchange N

WLR Withdrawal N

SOADSL Restriction Y

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is restricted at the exchange

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed hoist required.

FTTP is available and a new ONT may be ordered.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 4 May 2018.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Mildenhall exchange:Only single order products are available and ADSL and ADSL2+ products are not shown as available.However for premises that can only be served by SOADSL, BT will continue to accept ADSL and ADSL2+ orders until SOADSL is available.

Thank you for your interest

Re: EE Broadband and BT landline

dorislc4 — Thu, 04 Aug 2022 07:40:01 GMT

To clarify a few questions that cropped up. I currently only have a BT Landline over a copper wire. All enquiries to get broadband down this line have resulted in not able to provide bb, with all ISP's.

The new fibre line in the road has been installed by Open reach through a company called McQuinn which now makes FTTP an option.

So, from everyone's responses (thanks by the way) I gather that i can keep my bt landline on the current copper line (until 2025) and get EE Full fibre to a hub in the house down a new fibre line and be able to switch off the hub at night.

Re: EE Broadband and BT landline

XRaySpeX — Thu, 04 Aug 2022 10:38:36 GMT

Thanks.

There are only 2 types of BB you may get there:

FTTP (Full Fibre):
1. With EE you won't have any landline but you can keep your BT landline & it won't be connected at all with the EE router which you could switch off when you like.
2. With BT you will get their Digital Voice (DV) with your landline phones connected, possibly via an adapter, to the BT router. Here you will not be able to switch the router off w/out also switching off the phones, but it would put you in good stead for the 2025 big switch off of copper landlines.
ADSL (not Fibre) with a max. speed of about 6.5 Meg: You can switch off the router w/out affecting the landline.

Re: EE Broadband and BT landline

dorislc4 — Thu, 04 Aug 2022 10:51:24 GMT

Thanks. Can I not get FTTP? As the new fibre line comes right past and up
the pole opposite the house??

Re: EE Broadband and BT landline

XRaySpeX — Thu, 04 Aug 2022 10:55:10 GMT

Yes, you can get FTTP from EE but you would need to keep your BT landline if you want a landline. You can't get a landline from EE with FTTP. It's my 1.a. above.

Re: EE Broadband and BT landline

dorislc4 — Thu, 04 Aug 2022 13:47:32 GMT

Perfect. Thanks.

Re: EE Broadband and BT landline

XRaySpeX — Thu, 04 Aug 2022 13:50:42 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Re: EE Broadband and BT landline

Drahcir — Thu, 15 Dec 2022 15:56:19 GMT

I would like to get the same package I have BT land line and Broadband Also I have EE mobile Phone iPhone. the reason for my need is to have a fast Broad band and retain the BT land line and retain the EE phone contract. what should I do? xxxxxxx xxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: EE Broadband and BT landline

Mustrum — Thu, 15 Dec 2022 15:41:49 GMT

@Drahcir start with the BTW checker to determine what options are available to you.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Post the results, hiding your phone number, and we can help determine your options.

Re: EE Broadband and BT landline

Richardb500 — Mon, 21 Oct 2024 20:08:38 GMT

I have a landline that was BT it is now attached to the Router etc and works fine and I pay EE for the line rental and a call quota on top of the BB charges.
I wonder what would happen if I decided to go to Sky?

Re: EE Broadband and BT landline

XRaySpeX — Mon, 21 Oct 2024 20:21:17 GMT

@Richardb500 : I believe Sky also do DV on their own router.

Re: EE Broadband and BT landline

JimM11 — Mon, 21 Oct 2024 20:42:27 GMT

@Richardb500 Can confirm 100% what @XRaySpeX has said, but please do look on the Sky forum in particular called the orange light of death for voice, but not so sure how the Sky Max router is now settling in and doing...