topic Re: xbox ultimate game pass with home broadband in Broadband & Landline

xbox ultimate game pass with home broadband

Tim_sh — Fri, 04 Nov 2022 12:42:07 GMT

The question is , i ordered EE full home broadband which has been active since the 14th of october and part of the deal was 12mths xbox ultimate game pass , how do i go about claiming as i have not received anything in the post , email or a txt

thank you

Re: xbox ultimate game pass with home broadband

XRaySpeX — Fri, 04 Nov 2022 13:02:16 GMT

Do you have an EE contract mobile or SIM? You only get that pass if you have.

Re: xbox ultimate game pass with home broadband

Tim_sh — Fri, 04 Nov 2022 13:20:28 GMT

Yes , i have a couple of sim contracts with EE , when i look in the EE app there is nothing to show explain how to obtain the 12month pass

Re: xbox ultimate game pass with home broadband

jgregory87 — Tue, 13 Dec 2022 13:14:50 GMT

I am experiencing the same issue, I ordered the broadband with included Game Pass in early October, have called to follow up and get told its a processing issue, and to call back in a week to check the status.

Re: xbox ultimate game pass with home broadband

Leanne_T — Tue, 13 Dec 2022 15:19:37 GMT

Hi @jgregory87

Thanks for coming to the community.

Could you try this Xbox game pass link to see if you can redeem it, please?

Leanne.

Re: xbox ultimate game pass with home broadband

jgregory87 — Tue, 13 Dec 2022 15:58:08 GMT

Hi @Leanne_T

have tried that and get the attached screenshot message;

Thanks for the suggestion though.

Re: xbox ultimate game pass with home broadband

Christopher_G — Tue, 13 Dec 2022 16:48:25 GMT

Thanks @jgregory87

When did you last speak to our customer service team?

Chris

Re: xbox ultimate game pass with home broadband

jgregory87 — Tue, 13 Dec 2022 17:03:47 GMT

I have spoke to a representative today, but my broadband order was placed over 2 months ago, and install was over 6 weeks ago now.

Re: xbox ultimate game pass with home broadband

Christopher_G — Tue, 13 Dec 2022 17:17:17 GMT

OK, thanks @jgregory87

I've sent you a private message to get some information from you.

Chris

Re: xbox ultimate game pass with home broadband

Ceejayhallam12 — Sun, 03 Mar 2024 16:39:47 GMT

Hi I’m having the same issue I tried the link but it says nothing is available

Re: xbox ultimate game pass with home broadband

David-M — Sun, 03 Mar 2024 17:05:35 GMT

Hi @Ceejayhallam12 and thanks for posting.

Was this an order for new service or a regrade?

Cheers

David