topic Re: Keighley broadband issues in Broadband & Landline

Keighley broadband issues

Peter110507 — Sat, 10 Dec 2022 15:56:22 GMT

Hi, broadband network issues around keighley BD22 West Yorkshire, broadband drops off completely and is a BT broadband issue which they are aware of, been having the same issues for well over three weeks now, getting beyond a joke, is there a refund process for the complete lack of service from EE

Re: Keighley broadband issues

XRaySpeX — Sat, 10 Dec 2022 16:00:11 GMT

If you've got BT BB why are you coming to an EE discussion forum?

Re: Keighley broadband issues

Peter110507 — Sat, 10 Dec 2022 16:07:26 GMT

The Openreach/BT broadband network which EE uses for home broadband is having major network issue in my area, I want to know if there is a refund being planned for the complete disruption of service.

Re: Keighley broadband issues

Mustrum — Sat, 10 Dec 2022 16:23:24 GMT

@Peter110507 see section 2 in the following Hep page.

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/automatic-compensation

Have you reported the fault to EE?

Re: Keighley broadband issues

Peter110507 — Sat, 10 Dec 2022 16:48:29 GMT

Yes it’s reported, our MP is on the case with BT too, I’m wondering if anyone else has had success with refunds for this kind of outage and what sort of process is involved

Re: Keighley broadband issues

XRaySpeX — Sat, 10 Dec 2022 17:46:43 GMT

OIC! You mean it is an OR issue. They provide the BB infrastructure to both ISPs, BT & EE.

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

The BB compensation scheme should be auto.