topic Re: Re: When is my router going to arrive. You have billed me but not delivered it. in Broadband & Landline

Re: When is my router going to arrive. You have billed me but not delivered it.

AndrewG — Fri, 09 Dec 2022 14:30:12 GMT

I am in the same situation.
Yesterday 900mbps was installed and router not come because was send used ROYAL MAIL.
So i using my own router with login and password from old fibre EE router. But i am not happy because on begin speed was over 900mb/100mb (dl/ul) and from 10am is just 40/10

Courier Tracking Events for MQ_hiddennumbers_GB

Date	Time	Incident Description	Location

		This parcel has been tracked using Royal Mail Extended tracking, therefore the first entry (highlighted in green) is the latest major status update which will be shown publically to the recipient if they track their parcel at www.royalmail.com.

06/12/2022	21:41:01	We have your item at Northampton Peak Parcel Hub.
06/12/2022	21:41:01	Item Received	Northampton Peak Parcel Hub
05/12/2022	17:08:16	Sender despatching item

Re: Re: When is my router going to arrive. You have billed me but not delivered it.

XRaySpeX — Fri, 09 Dec 2022 14:45:51 GMT

@AndrewG : Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

2. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Re: When is my router going to arrive. You have billed me but not delivered it.

AndrewG — Fri, 09 Dec 2022 22:20:47 GMT

1. https://www.thinkbroadband.com/speedtest/1670623787360910755

2. (Don't have landline).

Address 17, TREDEGAR on Exchange TREDEGAR is served by Cabinet 21

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)

58.6	44	18.8	12.4	39.8	Available	Available
57	40	18.3	11.1	35	Available	Available

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP

Up to 1000

Up to 220

Available

1 Stage

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 3.5	--	2 to 6	Available
Up to 3.5	Up to 0.5	2 to 6	Available
Up to 2.5	--	1.5 to 5	Available
1	--	--	Available
1	--	--	Available

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in JumperWBC SOADSL 2+SOADSL MaxSOADSL Fixed Rate

Up to 3.5	--	2 to 6	--	--
Up to 2.5	--	2 to 6	--	--
Up to 1	--	1.5 to 5	--	--

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

Re: Re: When is my router going to arrive. You have billed me but not delivered it.

XRaySpeX — Fri, 09 Dec 2022 23:11:22 GMT

@AndrewG : That doesn't look like EE Full Fibre 900 (FTTP); more like EE 40-Meg Fibre.

Do you have an ONT there, a box on interior of outside wall, that you connect your router to by Ethernet?

Do not restart your router to do this test:

Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

Re: Re: When is my router going to arrive. You have billed me but not delivered it.

AndrewG — Sat, 10 Dec 2022 10:43:26 GMT

@XRaySpeX wrote:
@AndrewG : That doesn't look like EE Full Fibre 900 (FTTP); more like EE 40-Meg Fibre.
Do you have an ONT there, a box on interior of outside wall, that you connect your router to by Ethernet?

@XRaySpeX wrote:
@AndrewG : [...]
Post your full router stats:
For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.
Full router stats are key to any speed & connection issues.

Like i am mention in my first post, am using my own router with credentials form old EE router (year ago i have EE broadband).

My own router Asus DSL-AC68U is connected by WAN.

Re: Re: When is my router going to arrive. You have billed me but not delivered it.

XRaySpeX — Sat, 10 Dec 2022 12:30:16 GMT

Those are not the figures I'm after. Those are all Settings. I'm after the resultant connection status. Is there a page with Connection/Data Rate/Speed on with perhaps the word "attenuation"?

What are all EE's estimated speeds which you'll find in your MyEE for BB under "Your BB speed"?

Re: Re: When is my router going to arrive. You have billed me but not delivered it.

AndrewG — Sun, 11 Dec 2022 06:29:23 GMT

Nevermind 🤔

On Saturday just before 6pm, the router from EE finally arrived.

Result:

https://www.thinkbroadband.com/speedtest/1670739897160829155

Re: Re: When is my router going to arrive. You have billed me but not delivered it.

XRaySpeX — Sun, 11 Dec 2022 06:51:37 GMT

Funny that the ASUS could nowhere match this performance.

Re: Re: When is my router going to arrive. You have billed me but not delivered it.

AndrewG — Sun, 11 Dec 2022 08:00:01 GMT

Asus DSL-AC68U is very old. I will check Asus RT-AX86U soon... 😉

Re: Re: When is my router going to arrive. You have billed me but not delivered it.

Sarahre0 — Sun, 11 Dec 2022 12:03:39 GMT

I'm still waiting on my router and it's stuck at the same place as yours since 5th... they billed me too n I have no Internet. I tried a talk talk router but it doesn't get Internet I'm guessing because of different provider settings.

Dissapointed too

Re: Re: When is my router going to arrive. You have billed me but not delivered it.

AndrewG — Fri, 16 Dec 2022 13:48:20 GMT

And it happened after midnight after 7 days only:

I am lucky as not sended back my mobile broadband router.

Fault reported. Engineer come in monday 😤

Re: Re: When is my router going to arrive. You have billed me but not delivered it.

Leanne_T — Fri, 16 Dec 2022 15:05:18 GMT

Let us know how you get on after the engineer has been to get this looked into @AndrewG

Leanne.

Re: Re: When is my router going to arrive. You have billed me but not delivered it.

AndrewG — Fri, 16 Dec 2022 16:15:01 GMT

Re: Re: When is my router going to arrive. You have billed me but not delivered it.

AndrewG — Thu, 22 Dec 2022 10:44:47 GMT

After engineer come he found in this grey box outside home fault (coused by frozen -9).

Was some kind of plastic with metal around which slope from clamp... Or something like this 🙂

Anyway is OK now 🙂

Re: Re: When is my router going to arrive. You have billed me but not delivered it.

Mustrum — Thu, 22 Dec 2022 11:00:28 GMT

Good to hear, glad you are back up and running.