topic Re: My broadband speed is too low and need an engineer to fix this as I have been se in Broadband & Landline

My broadband speed is too low and need an engineer to fix this as I have been se

RonnieGroves — Wed, 07 Dec 2022 18:15:22 GMT

My broadband speed is too low and need an engineer to fix this

Re: My broadband speed is too low and need an engineer to fix this as I have been se

RonnieGroves — Wed, 07 Dec 2022 18:17:52 GMT

My broadband speed is not fixed. I have reported this and got a wifi disc sent to my address been using the wifi disc but still having problems and need an EE engineer to correct this fault. Thank you.

Re: My broadband speed is too low and need an engineer to fix this as I have been se

RonnieGroves — Wed, 07 Dec 2022 18:50:32 GMT

Can you send an EE engineer to my address to fix my fault as I am having slow internet speed and after 35 seconds having no internet service at all? This must be a fault and only an EE engineer can fix this. Thank you. Reported this a while ago and just got a wifi disc sent to my address? This has not helped the issue and definitely need an EE engineer to come connect the internet to my house so I don’t have these problems anymore. Thank you.

Re: My broadband speed is too low and need an engineer to fix this as I have been se

Chris_B — Wed, 07 Dec 2022 18:58:42 GMT

@RonnieGroves You will have to call customer services about this. This is a public forum so if you don’t call nothing will be done about it.

Re: My broadband speed is too low and need an engineer to fix this as I have been se

RonnieGroves — Wed, 07 Dec 2022 18:59:52 GMT

I tried to call but could not get through just got christmas songs and put on hold. This is not resolving the issue.

Re: My broadband speed is too low and need an engineer to fix this as I have been se

Chris_B — Wed, 07 Dec 2022 19:06:35 GMT

@RonnieGroves Your not the only one calling so you’ll have to be patient and wait till someone can get to you. It’ll not be resolved if you hang up the call.

Looking at your past posts you are also saying you are getting slow speeds over Wi-Fi the speeds of your internet are over a fixed line not Wi-Fi. So that’s Ethernet cable to a device.

Re: My broadband speed is too low and need an engineer to fix this as I have been se

XRaySpeX — Wed, 07 Dec 2022 19:44:54 GMT

Welcome to EE's Home Broadband Forum.

Is your BB connection speed below EE's Min. Guaranteed Speed? EE will only look into it if it were.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.