topic Re: Long time to get Broadband installed? in Broadband & Landline

Long time to get Broadband installed?

MeOct — Tue, 06 Dec 2022 22:27:43 GMT

Bit surprised that it will take until 19 December to get back on line? Moving house on 12 Dec, and already a mobile customer. Previously BT Scot many years. Don’t understand what takes so long?

Re: Long time to get Broadband installed?

Mustrum — Tue, 06 Dec 2022 22:36:26 GMT

There can be lots of reasons, not least engineer availability and allowing for any cease on the previous occupant's services, and how soon in advance you placed the order. and of course the weekend inbetween.

Good luck with the move.

Re: Long time to get Broadband installed?

XRaySpeX — Tue, 06 Dec 2022 22:55:56 GMT

@MeOct : Existing ISP there must give present occupants 2 weeks notice that someone is trying to take over their line.

Re: Long time to get Broadband installed?

MeOct — Wed, 07 Dec 2022 10:47:10 GMT

That makes sense…..apart from the fact that the existing occupant is also with BT/EE and is moving out & staying with BT too. You just feel like if there was a human bean co-ordinating this, the sensible thing would happen and it would be seamless..

Re: Long time to get Broadband installed?

Mustrum — Wed, 07 Dec 2022 10:55:01 GMT

@MeOct like I said, it could have been had you placed the order earlier, alas Ofcom rules kick in and appropriate notice period kicks in to prevent unwanted takeovers.

Nothing to do with beans or BT/EE.

Re: Long time to get Broadband installed?

XRaySpeX — Wed, 07 Dec 2022 12:00:55 GMT

To prevent slamming each individual must be treated individually by each individual ISP. BT is a separate ISP from EE.