topic Re: Router in Broadband & Landline

Router

Panda74 — Tue, 06 Dec 2022 18:09:33 GMT

I haven't received the router yet

Re: Router

Mustrum — Tue, 06 Dec 2022 18:25:29 GMT

@Panda7474 when did you order your broadband, and when is it due?

Normally the router arrives a day or two before you are due to go live.

Re: Router

Panda74 — Tue, 06 Dec 2022 18:34:15 GMT

Hi I sorted out the broadband the 1st or 2nd week of November I got emails
and text from you regarding the router but as yet I have not received it
now the engineer came out today he has put the fibre in but that was all he
could do.

Re: Router

James_B — Tue, 06 Dec 2022 18:52:55 GMT

Hi @Panda74,

Welcome to the EE Community. 🙂

I'm sorry to hear your router hasn't arrived yet.

Our Customer Care Team will be happy to check what's gone wrong if you get in touch.

James

Re: Router

Mustrum — Tue, 06 Dec 2022 18:55:40 GMT

@Panda74 you did not get any emails from me, I am a customer just like you, this is not customer service and no one on here has access to your account.

I would advise giving the Broadband Care Team a call to find out what has happened to the router.

Are you a new EE Customer, of have you upgraded frpm another product?