topic Xbox game pass - text message not received in Broadband & Landline

Xbox game pass - text message not received

JoshH001 — Mon, 05 Dec 2022 19:09:27 GMT

Hi there! Recently upgraded our fibre to the 500 package which included 6 months of game pass ultimate. Looking at the other threads, this is messaged to the mobile number associated with your broadband yet I've still yet to receive this 3 months into our new fibre package. Can anyone assist? Thanks in advance 🙂

Re: Xbox game pass - text message not received

Leanne_T — Tue, 06 Dec 2022 08:09:05 GMT

Hi @JoshH001

Welcome to the community.

Could you try this Xbox game pass link to see if you can redeem the offer?

Leanne 🙂

Re: Xbox game pass - text message not received

JoshH001 — Thu, 15 Dec 2022 20:22:37 GMT

Hi Leanne,

Thanks for the response - unfortunately not, says there's nothing to redeem with my number?

Thanks

Re: Xbox game pass - text message not received

Christopher_G — Fri, 16 Dec 2022 08:05:11 GMT

OK thanks for trying, @JoshH001

I suggest speaking to our Mobile Care team so that they can look into this for you.

Let us know how you get on.

Chris