topic issue with internet connection in Broadband & Landline

issue with internet connection

Jay1100 — Sat, 03 Dec 2022 00:30:06 GMT

Hi ever since last night the wifi in my house doesn't seem to be working with any of the mobile devices or tablets, I can't load websites or videos at all. but I have my computer connected via ethernet and it runs perfectly fine. just not on our phones etc.

Re: issue with internet connection

Leanne_T — Sat, 03 Dec 2022 08:01:47 GMT

Hi @Jay1100

Thanks for coming here.

What router are you using?

Have you tried restarting the router?

Leanne 🙂

Re: issue with internet connection

Jay1100 — Sat, 03 Dec 2022 13:44:15 GMT

Hi,

I have the full fibre max 500. It says on my mobile devices and tablets
that there is no internet connection, yet it works perfect fine on my
computer…?

Re: issue with internet connection

Leanne_T — Sat, 03 Dec 2022 14:42:43 GMT

Thanks @Jay1100

Have you restarted the router and reconnected the devices?

Leanne.

Re: issue with internet connection

XRaySpeX — Sat, 03 Dec 2022 14:48:51 GMT

Tell your devices to Forget the router's SSID & reconnect giving its pwd.