topic Re: EE BROADBAND SWITCHING OVER CHARGES in Broadband & Landline

EE BROADBAND SWITCHING OVER CHARGES

Dhmandeep21 — Mon, 28 Nov 2022 08:42:49 GMT

I have been offered BT broadband in October, and told me that if I will be switch over to them then there will be no further charges and also I don't have to pay any switch over fee, then I just say Ok if you are offering me and promoting this then I am ok, only if I don't have to pay anything but later on I find out that, EE sent me a bill which is £92 for the early cancellation which I have not been told before,

now they just left me in the middle and said it was your choice and I am really very unhappy with the service.

Re: EE BROADBAND SWITCHING OVER CHARGES

Jon_K — Mon, 28 Nov 2022 10:46:29 GMT

Hi @Dhmandeep21.

I'm sorry to hear this.

I'd recommend getting in touch with our Customer Care team so they can check your account.

Jon

Re: EE BROADBAND SWITCHING OVER CHARGES

Dhmandeep21 — Mon, 28 Nov 2022 14:25:19 GMT

Hi, I have raised this complaint and it has to sort out ASAP, but I didn't receive any response.

really very unhappy with the service, I am with EE from last 6 years and really got disappointed at this stage.

Re: EE BROADBAND SWITCHING OVER CHARGES

Jon_K — Mon, 28 Nov 2022 14:30:18 GMT

Thanks @Dhmandeep21.

I've you haven't heard anything back I'd recommend giving us a call.

Jon

Re: EE BROADBAND SWITCHING OVER CHARGES

XRaySpeX — Mon, 28 Nov 2022 14:36:40 GMT

Complaints could take up to 8 weeks. You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.

Re: EE BROADBAND SWITCHING OVER CHARGES

Dhmandeep21 — Mon, 28 Nov 2022 14:38:47 GMT

Well, I have already made a call this morning and got a response that was my choice we cannot do anything and am really upset with this kind of attitude from customer care agents.