topic Re: Cancel a contract as we have moved abroad in Broadband & Landline

Cancel a contract as we have moved abroad

SerenaMilne — Sun, 27 Nov 2022 21:39:23 GMT

Hi - we signed up for a broadband contract in July and we have now moved aboard so unfortunately we need to cancel the contract.
I have tried to ring various numbers but they don’t seem to recognize the mobile number associated with our contract, so I can’t get through. I also just tried the +44 800 079 8586 number during working hours and they are not answering either, saying they are closed…

What do I do? Who do I call? There doesn’t seem to be any email number to contact?

Any help would be greatly appreciated.

with thanks,

Serena

Re: Cancel a contract as we have moved abroad

XRaySpeX — Sun, 27 Nov 2022 23:04:14 GMT

To cancel your EE BB & Home Phone phone EE on the Freephone no. (Opt 3) in my sig. and give 14 days notice.

Re: Cancel a contract as we have moved abroad

Leanne_T — Mon, 28 Nov 2022 10:12:04 GMT

Morning @SerenaMilne

Thanks for coming here.

Please try calling us again, our opening hours are Mon to Fri 8am - 9pm
Sat to Sun 8am - 8pm UK time.

Leanne.