topic Re: Upload speed is shockingly slow 0.97mb in Broadband & Landline

Upload speed is shockingly slow 0.97mb

Brianbuckham — Mon, 07 Nov 2022 15:54:08 GMT

Hi my WiFi signal seems to be getting worse my download speed is what ee says it will be but my upload speed is slower than a week in jail I can’t even get a video to load on YouTube or get my ps to work online properly

Re: Upload speed is shockingly slow 0.97mb

XRaySpeX — Mon, 07 Nov 2022 16:08:25 GMT

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Upload speed is shockingly slow 0.97mb

Brianbuckham — Wed, 23 Nov 2022 14:17:16 GMT

Any idea as to why my broadband upload speed is shockingly slow I’m getting 0.47/0.59 maximum speed it’s took me 5 minutes to get this forum page to load up ivd done all the tests ee say to do and it’s still the same if not worse

Re: Upload speed is shockingly slow 0.97mb

XRaySpeX — Wed, 23 Nov 2022 14:18:57 GMT

@Brianbuckham : Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Re: Upload speed is shockingly slow 0.97mb

Brianbuckham — Wed, 23 Nov 2022 14:20:08 GMT

Done all this 3 times over the last 8 days and it’s still the same even when I do a wired connection it’s still slower than a week in jail

Re: Upload speed is shockingly slow 0.97mb

XRaySpeX — Wed, 23 Nov 2022 14:30:17 GMT

@Brianbuckham : Yes, & may we see them if you expect us to help you?

Re: Upload speed is shockingly slow 0.97mb

Brianbuckham — Sun, 27 Nov 2022 13:14:00 GMT

anyone got an email for ee broadband I’m not with them as a mobile contract customer only my wifi and it seems my only way of communicating with them is by texting 60071 to then be told I’m not an ee mobile customer? I just want my upload speed sorted or my contract cancelled months this had went on for I spoke to one person who said they would be in touch within the day and that was way back in august

Re: Upload speed is shockingly slow 0.97mb

Brianbuckham — Sun, 27 Nov 2022 13:18:59 GMT

Re: Upload speed is shockingly slow 0.97mb

Chris_B — Sun, 27 Nov 2022 13:24:34 GMT

@Brianbuckham Is that a fixed line broadband ?

Re: Upload speed is shockingly slow 0.97mb

Schockwave — Sun, 27 Nov 2022 13:36:28 GMT

@Brianbuckham , there is no email to communicate with EE, but here are ways to contact EE:

https://ee.co.uk/contact-ee/account-billing/mobile,

There is a free number there and you should not be asked for your mobile number.

Re: Upload speed is shockingly slow 0.97mb

EssexBoyEE — Sun, 27 Nov 2022 15:20:53 GMT

Fixed Line Broadband in your own Jail Cell? ........yea, I suppose so, your need something to watch your Netflix on. 😊

Re: Upload speed is shockingly slow 0.97mb

XRaySpeX — Sun, 27 Nov 2022 17:28:38 GMT

@Brianbuckham : I asked you earlier for some info. which would enable us to help you with this issue but you failed to supply it. W/out this data we cannot help you further.

Re: Upload speed is shockingly slow 0.97mb

Brianbuckham — Sun, 27 Nov 2022 18:41:15 GMT

I’m sick of supplying my data speeds it’s a load of nonsense it does
nothing I’ve done it 3 times in 4 months I’m not doing it anymore get my
upload sorted or I’ll cancel the direct debit as simple as that

Re: Upload speed is shockingly slow 0.97mb

XRaySpeX — Sun, 27 Nov 2022 18:53:37 GMT

You have never supplied any router info to us in the whole time you have come here. Without the info we requested we cannot help you any further. What you may have supplied to CS in the past has nowt to do with us.

Re: Upload speed is shockingly slow 0.97mb

Brianbuckham — Sun, 27 Nov 2022 19:11:55 GMT

I’ve supplied it to ee every time they’ve asked for it bud sorry but your some wee random WiFi warrior on a forum I’m posting no details whatsoever I asked if anyone knew why it was so slow

Re: Upload speed is shockingly slow 0.97mb

Mustrum — Sun, 27 Nov 2022 19:32:19 GMT

@Brianbuckham you may have given info to EE, alas this is not a mind reading forum.

Your upload speed is what it is for one of two probable reasons.

1. You are on ADSL and that is the most speed your line can deliver due to the distandce from the exchange.

2. You are on FTTC and that is the most your line can deliver due to the distance from the cabinet.

No one on here has access to your account or knows what you said to EE, not sure why you are posting really.