topic Re: I have no internet in Broadband & Landline

I have no internet

Wiilll — Sat, 26 Nov 2022 10:55:56 GMT

Literally that, no Internet

Been with EE for 2 yearmy plan changed on Wed (I think)

Today, nothing, one light on the router but that's it . . . .it has power

Tried contacting EE

No go, not that they don't answer I cannot even get the text to connect plus, no way of finding out why

Any suggestions would be a real help

Thanks

Re: I have no internet

XRaySpeX — Sat, 26 Nov 2022 10:58:54 GMT

Welcome to EE's Home Broadband Forum.

What plans did you change from/to?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?