topic Re: Re: Broadband payment query in Broadband & Landline

Re: Broadband payment query

Brittts77 — Fri, 25 Nov 2022 06:45:24 GMT

My bill has gone up from £26 a month to £28 and I dont know why

Re: Re: Broadband payment query

Jon_K — Fri, 25 Nov 2022 07:53:38 GMT

Hi @Brittts77.

Are you able to view your bill in your My EE Account?

Are there any additional charges?

Jon

Re: Re: Broadband payment query

Brittts77 — Fri, 25 Nov 2022 08:18:15 GMT

No im not able to view my bill, it just sends me a email to say how much it
will be. Kind regards

Re: Re: Broadband payment query

Jon_K — Fri, 25 Nov 2022 11:09:31 GMT

Thanks @Brittts77.

I'd recommend getting in touch with our Customer Care team so they can check your account and view your bill for you.

Jon

Re: Re: Broadband payment query

XRaySpeX — Fri, 25 Nov 2022 12:19:02 GMT

@Brittts77 : Have you reached the end of your min. contract term? Your bill will increase at that time as you would've been informed when you took it out. You can see this even now with EE's current offers:

Fibre Plus Broadband

54-73 Mb/s estimated download speed range

£27 a month, 24 month contract, then £32 a month

Which EE BB package do you have?

Instead of letting your current contract run on at the higher price, all you have to do is commit to a new 24-month contract for the same BB package at a lower price than you are paying now. You can do this online thro' your MyEE for BB under Change your broadband plan .