topic Re: Social Broadband in Broadband & Landline

Social Broadband

Zo9 — Wed, 19 Oct 2022 18:41:59 GMT

Are EE going to offer 'Social Tariff Broadband' to its customers on low incomes? If not, are you going to waiver cancellation fees for customers who want to switch to a provider that does offer this?

Re: Social Broadband

MozzaSec — Wed, 19 Oct 2022 19:27:09 GMT

EE have no obligation to provide a social broadband tariff, as EE are part of the BT Group, BT offer the Social Tariff for all the entities in the group.

Have a look for BT Home Essentials, and bare in mind its a max speed of 67mb/s and has limitations.. and is means tested and you have to prove your eligibility every year.

If you are having payment difficulties then reach out to customer services or the like of Citizens Advice or StepChange who can help as well with payment issues.

This may sounds harsh, but EE can make you pay the cancellation fees, as per the T&C's

Re: Social Broadband

James_B — Thu, 20 Oct 2022 07:21:24 GMT

Hi @Zo9,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to take a look at your account and see what options are available to you.

Thanks

James

Re: Social Broadband

StanleyS — Mon, 21 Nov 2022 08:31:14 GMT

Thank you James , I’ll try phoning later today 👍

Re: Social Broadband

Collar55 — Tue, 02 Apr 2024 10:19:41 GMT

I have just gone over to Social Broadband and was told there was no charges. But 10 day's later received a bill for £61.53 as an early Cancellation charge. It seems when contacting EE everyone has a odd responce some say yes there is a charge and some say no charge not sure what to expect next.

Re: Social Broadband

Neil-O — Tue, 02 Apr 2024 10:46:29 GMT

Hi @Collar55 Did you switch from EE to BT Home Essentials Broadband | Universal Credit Broadband If so there shouldn't have been a cancellation charge.

How do I get Home Essentials?

You can switch over for no extra charge if you’re an existing BT, EE or Plusnet broadband customer who’s eligible for our Home Essentials package.

Call your provider number and we’ll handle the rest:

BT customers please call 0800 800 150 Monday - Friday 8am - 9pm Saturday - Sunday 8am - 8pm

EE customers please call 0800 079 5122 Monday - Friday 8am - 9pm Saturday - Sunday 8am - 8pm

Plusnet customers please call 0800 432 0200 Monday - Sunday 8am - 8pm

Thanks

Neil

Re: Social Broadband

Waters196610 — Mon, 23 Sep 2024 16:17:20 GMT

Hi Neil I just contacted EE and the advisor stated that as I was in contract I would have to pay the early fees to move. Is this correct

Re: Social Broadband

Mustrum — Mon, 23 Sep 2024 16:25:43 GMT

@Waters196610 did you use the number in Neil's message :?

EE customers please call 0800 079 5122 Monday - Friday 8am - 9pm Saturday - Sunday 8am - 8pm