topic Re: Cancellation in Broadband & Landline

Cancellation

bindasosa — Fri, 18 Nov 2022 08:38:47 GMT

Hi there,

I have requested for cancellation of home broadband by 2nd week of October for ***************, but could see standing order for next month…

Thanks

[Mod edit: removed personal details from the forum]

Re: Cancellation

Chris_B — Fri, 18 Nov 2022 08:22:20 GMT

@bindasosa This is a public forum not customer services and you don’t post private information on here.

Re: Cancellation

Leanne_T — Fri, 18 Nov 2022 08:39:26 GMT

Hi @bindasosa

Thanks for coming here.

Please call us on 0800 079 8586 and the broadband team will get this looked into for you.

Leanne 🙂

Re: Cancellation

XRaySpeX — Fri, 18 Nov 2022 08:58:21 GMT

When did you request it?

Re: Cancellation

bindasosa — Sat, 19 Nov 2022 05:39:15 GMT

Dear Chris,
Have send email as well on first week of November regarding cancellation and no reply or acknowledgment in return am not in UK so can’t make a call so have no other option I believe I made my concern to the other end of EE to the possible way I could and trying to end the contract and don’t think it’s any secret to make it private…
Thanks
Binda

Sent from Yahoo Mail for iPhone

Re: Cancellation

XRaySpeX — Sat, 19 Nov 2022 06:19:43 GMT

There is no email contact for EE available.

You need to have given 14 days notice which may have not yet expired.

Any correspondence & final bill may have been sent to your UK addy. Have you checked that?

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.