topic Re: Slow broadband on most devices in Broadband & Landline

Slow broadband on most devices

Vermillion29 — Fri, 18 Nov 2022 11:13:32 GMT

I'm having an issue where most devices in my home after upgrading to 500mb speed struggle to hit 100mb wired or wireless. The main items being used are 2 phones, PS5, TV and 1 Chromecast. The PS5 and TV are hardwired but constantly buffer and 1 of the 2 phones is only capable of hitting 250mb+ speed (the phone hitting this speed is a worse phone out the 2)

Ive had engineers out and their devices show up ass 500mb+ after speed test ls so the fault isn't in the line, Ive had a new smart router sent out and the issue is the same but the issues only occured since the upgrade.

It's a strange one but any help is appreciated!

Re: Slow broadband on most devices

Mustrum — Fri, 18 Nov 2022 11:20:34 GMT

@Vermillion29 what you mean since the upgrade?

Were the devices getting higher speeds before the upgrade?

What speed broadband did you have before?

Could it be this is the fastest your devices can go?

Have you tried better cables to the wired devices?

Is the router reporting full speed on the WAN interface to the ONT?

Re: Slow broadband on most devices

Vermillion29 — Fri, 18 Nov 2022 11:25:28 GMT

Sorry, I was upgraded from 300mb to 500mb last month

Yes, before we averaged wireless about 200mb on the 300mb deal

All the devices should be hitting well above 500mb (the PS5 especially since it's our highest spec tech in our house)

Downstream and upstream are both showing 1000mb if that's what your asking? Sorry, I'm not too tech savvy

Re: Slow broadband on most devices

Vermillion29 — Fri, 18 Nov 2022 11:37:55 GMT

Also all my cables are CAT 5e

Re: Slow broadband on most devices

Mustrum — Fri, 18 Nov 2022 11:38:53 GMT

@Vermillion29 no that was not what I was asking. You can check for the information by logging into the router and checking the WAN interface.

But from what you have said, I would question the results. It is impossible to get the same upload speeds. You won't get well above 500 on a 500 service.

Apart from speed tests which seem to be missleading, are you getting any issues?

Re: Slow broadband on most devices

Vermillion29 — Fri, 18 Nov 2022 12:06:12 GMT

WAN is saying 1000mbps

What I meant was it wouldn't matter the speed I was paying for, the PS5 should handle it so if I'm paying for 500 I should be getting 500 not 100

Having no other issues, buffering speed is slow and quality can drop but that's expected with the speed

I know I'm no expert but it's an extremely strange issue, there's no reason I can think of why near all my home devices won't hit speed but engineers can get it when they check

Re: Slow broadband on most devices

Mustrum — Fri, 18 Nov 2022 12:12:34 GMT

Are the engineers testing from the router, or direct on the ONT?

Which router do you have, the black smart hub, or white smart router?

As said before, you should not be getting 100Mbps upload.

Can you post the results from a test on https://www.speedtest.net/

Re: Slow broadband on most devices

Vermillion29 — Fri, 18 Nov 2022 12:17:32 GMT

With the test I think he did both but I can't be sure

We have the white router and a replacement white one

When I test it's 50mb upload sorry

Check out my Speedtest result! How fast is your internet? https://www.speedtest.net/my-result/a/8843784505

Re: Slow broadband on most devices

XRaySpeX — Fri, 18 Nov 2022 13:14:51 GMT

@Vermillion29 wrote:

Downstream and upstream are both showing 1000mb if that's what your asking?

@Mustrum : That is the WAN i/f (as always), not the BB.

Re: Slow broadband on most devices

XRaySpeX — Fri, 18 Nov 2022 13:16:10 GMT

Please run this wired speedtest here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

Re: Slow broadband on most devices

Mustrum — Fri, 18 Nov 2022 13:18:33 GMT

@XRaySpeX yes, I know, why do you feel the need to point out the obvious?

Can you not think of a reason for asking the question?

Re: Slow broadband on most devices

Vermillion29 — Fri, 18 Nov 2022 13:28:12 GMT

Unfortunately I don't have a means of doing the wireless test to show results. My laptop speed caps at 100mb (not the best laptop)

Is there anything else I can do to show?

Re: Slow broadband on most devices

Leanne_T — Fri, 18 Nov 2022 15:41:48 GMT

Hi @Vermillion29

If you give us another call on 0800 079 8586 the team will get this looked into further for you.

Leanne.

Re: Slow broadband on most devices

XRaySpeX — Fri, 18 Nov 2022 17:01:17 GMT

@Mustrum : The reason was that I couldn't tell you knew the obvious from your remark:

I would question the results. It is impossible to get the same upload speeds.

in response to OP's stating that he's getting 1000 Meg in both directions. I was just answering your Q.

Re: Slow broadband on most devices

XRaySpeX — Fri, 18 Nov 2022 17:04:54 GMT

Then please run a wired speedtest. I'm not so interested in the speed as the shape, which that other speedtest doesn't give.

Re: Slow broadband on most devices

Mustrum — Fri, 18 Nov 2022 17:14:15 GMT

@XRaySpeX no you weren't, you just jumped to conclusions without bothering to read the thread. The OP was claiming to get 100Mbps on upload and download, hence my reason for questioning his figures. See post three.

Re: Slow broadband on most devices

XRaySpeX — Fri, 18 Nov 2022 17:31:19 GMT

No, @Mustrum , you read post 3 again (as well as my post to you which quoted it, which triggered off this argy-bargy). 1000 isn't 100!