topic Re: HOME BROADBAND DISCONNECTION WITHOUT MY AUTHORISATION in Broadband & Landline

HOME BROADBAND DISCONNECTION WITHOUT MY AUTHORISATION

allanstav — Thu, 17 Nov 2022 10:37:57 GMT

On 17/11/22 i received a text message from EE stating that my broadband disconnection had been finalised, HOWEVER I had not requested this and subsequently found out that EE's systems had been hacked/effected and many customers were disconnected. This has caused problems with now having to set up new accounts, being send new equipment which had to be returned etc with little communication from EE and no compensation. WHY ?

Re: HOME BROADBAND DISCONNECTION WITHOUT MY AUTHORISATION

XRaySpeX — Thu, 17 Nov 2022 11:14:10 GMT

Is this for fixed Home BB over a landline or for mobile BB? Which router did you have?

Re: HOME BROADBAND DISCONNECTION WITHOUT MY AUTHORISATION

allanstav — Thu, 17 Nov 2022 11:17:20 GMT

Fixed Home broadband with landline & with EE router ?

Re: HOME BROADBAND DISCONNECTION WITHOUT MY AUTHORISATION

XRaySpeX — Thu, 17 Nov 2022 11:24:23 GMT

@allanstav : Usually that happens when someone else has put in an order for BB & landline at your addy with some other ISP. Then your present ISP has to give you 2 weeks notice of this & allow you to say "No" to the transfer.

Re: HOME BROADBAND DISCONNECTION WITHOUT MY AUTHORISATION

allanstav — Thu, 17 Nov 2022 15:39:54 GMT

That's where the problems arose, no notice given and immediate termination. I am led to believe it happened to over 200 EE customers. We were therefore without broadband till the end of the week, then given a new telephone number which took another ten days to change back to our own number, inundated with text messages and emails and now have a new 24 month contract when in fact I'm already more than halfway thru' my original one. Throughout the whole period, only two calls from EE and no updates or anything. The whole problem stems from EE systems being hacked/compromised or whatever and nothing at all to do with the customers.

Re: HOME BROADBAND DISCONNECTION WITHOUT MY AUTHORISATION

Katie_B — Mon, 21 Nov 2022 08:15:35 GMT

Good morning @allanstav.

I have sent you a private message to gather more details.

Katie.