topic Re: Broadband account in Broadband & Landline

Broadband account

Clairlybel100 — Tue, 08 Nov 2022 09:09:00 GMT

How do I login to my broadband account? I ended my ee mobile contract a few months ago (switched to sim only with another provider), when I login to "my ee", it's showing everything as closed, I can't find the broadband account. We are still getting broadband, and paying for it, so I'd like to check the account and contract, but can't find it anywhere! Help! 🙂

Re: Broadband account

Jon_K — Tue, 08 Nov 2022 10:56:23 GMT

Hi @Clairybel100.

Did you ask for your My EE Account to be closed?

Is there an option there to switch to another product?

Jon

Re: Broadband account

Clairlybel100 — Tue, 08 Nov 2022 10:58:03 GMT

Hi Jon, no I just closed down my mobile account. Didn't ask them to do anything with the broadband account. I don't know if I can switch to another broadband product - I was hoping I could login to my account and check 🙂 except there is nothing showing relating to Broadband when I login to my account.... very confused!

Re: Broadband account

Jon_K — Tue, 08 Nov 2022 11:16:02 GMT

Thanks @Clairlybel100.

I'd recommend contacting our Broadband Care team so they can check your account and help you get it set back up for your broadband.

Jon

Re: Broadband account

Clairlybel100 — Tue, 08 Nov 2022 11:16:36 GMT

Do you know how I can do that please? Will it be a phone call? thanks

Re: Broadband account

Jon_K — Tue, 08 Nov 2022 11:19:44 GMT

You can find all ways to get in touch on our Contact Us Page, @Clairlybel100.

Calling would be the fastest way.

Jon

Re: Broadband account

Mustrum — Tue, 08 Nov 2022 11:22:52 GMT

@Clairlybel100 are you logging in on the app or via a browser?

Re: Broadband account

XRaySpeX — Tue, 08 Nov 2022 13:19:30 GMT

@Clairlybel100 : When you look at your online MyEE dashboard like so:

does it say at the bottom of the "My EE BB" tile "> Manage" or "> Add Home BB"?