topic Re: Broadband in Broadband & Landline

Broadband

Ahmed60 — Tue, 01 Nov 2022 10:27:22 GMT

Hi, I am trying to add new home broadband to my account, however I got error message mentioning that data which I am providing is not similar to data that EE has. I’ve tried different email but nothing works.

Re: Broadband

XRaySpeX — Tue, 01 Nov 2022 10:49:21 GMT

When adding your BB to your MyEE it wants your personal details as already registered with EE for BB & is doing a security check. There's 1 thing in particular to be careful of when supplying your BB personal details.

The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.

Re: Broadband

Ahmed60 — Tue, 01 Nov 2022 13:06:12 GMT

Hi, I have tried another but same message appears “Your personal details don't match the ones we have, please try again” and keeps freezing the account for 15 mins, it’s not even mentioning which details are not matching!!

Re: Broadband

James_B — Tue, 01 Nov 2022 14:53:56 GMT

Hi @Ahmed60,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check which email address is linked with your broadband account if you get in touch.

James