topic Re: Re: Broadband in Broadband & Landline

Re: Broadband

Superman123 — Wed, 26 Oct 2022 11:01:51 GMT

Hi there can someone contact me about my internet please it keep cutting out and no longer what to be with you thank you Stacey cherry

Re: Re: Broadband

Mustrum — Wed, 26 Oct 2022 11:06:26 GMT

@Superman123 This is a community forum, no one has access to your account.

See the following help page to get in touch with the Broadband Care Team.

https://ee.co.uk/contact-ee/account-billing/broadband-landline

Re: Re: Broadband

XRaySpeX — Wed, 26 Oct 2022 19:45:32 GMT

@Superman123 : Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Re: Broadband

jillwood — Tue, 01 Nov 2022 12:29:58 GMT

the option from another mobile provider 07953966250 does not take you to anyone ?

I have no idea how to contact EE now only my Broadband is provided by them.

Help

Re: Re: Broadband

Mustrum — Tue, 01 Nov 2022 12:59:03 GMT

@jillwood use the 0800 number:

Phone

All our brilliant teams are based in the UK or Ireland.

0800 079 8586

Option 3