topic Re: Why wont my phone connect to the WiFi at home in Broadband & Landline

Why wont my phone connect to the WiFi at home

queenieM — Tue, 01 Nov 2022 09:09:57 GMT

My Google phone has decided not to connect to the home WiFi anybody else has this problem

Re: Why wont my phone connect to the WiFi at home

XRaySpeX — Sun, 16 Oct 2022 15:30:02 GMT

Have you tried telling the phone to Forget the Wifi network & reconnecting again?

Re: Why wont my phone connect to the WiFi at home

bristolian — Sun, 16 Oct 2022 16:14:26 GMT

WiFi is a connection between your mobile device and router, and is completely independent of EE's mobile network.

Do any other of your devices have problems connecting to your home WiFi? Laptops, other phones or tablets?

What happens when your phone tries to connect to your router?

Re: Why wont my phone connect to the WiFi at home

RebHarr93 — Mon, 31 Oct 2022 15:13:10 GMT

Yes I'm glad I'm not the only one.

It drains my mobile data, it's so annoying.

It only seems to be at home, I can connect in other places.

Re: Why wont my phone connect to the WiFi at home

James_B — Mon, 31 Oct 2022 15:26:47 GMT

Hi @RebHarr93,

Welcome to the EE Community. 🙂

What happens when you try to connect to WiFi?

James

Re: Why wont my phone connect to the WiFi at home

RebHarr93 — Mon, 31 Oct 2022 15:47:43 GMT

I think I've got it sorted now. Fingers crossed!

Forgot WiFi then re did it all and did advanced settings as well and turned
phone off/on and seemed to work.

Rebecca

Re: Why wont my phone connect to the WiFi at home

Jon_K — Mon, 31 Oct 2022 16:38:12 GMT

Thanks for letting us know, @RebHarr93 🙂

Re: Why wont my phone connect to the WiFi at home

RebHarr93 — Mon, 31 Oct 2022 17:22:43 GMT

Although may have to ring EE about it as it keeps loosing signal again and
struggles to connect.
Only seems to be my phone though.

Rebecca

Re: Why wont my phone connect to the WiFi at home

RebHarr93 — Mon, 31 Oct 2022 17:50:48 GMT

Hi,

It says connecting, then saved or access point full or failed to connect to network.

It won't even connect now.

Re: Why wont my phone connect to the WiFi at home

Leanne_T — Tue, 01 Nov 2022 07:47:03 GMT

Hi @RebHarr93

Can you connect to any other WiFi network?

Leanne.

Re: Why wont my phone connect to the WiFi at home

RebHarr93 — Tue, 01 Nov 2022 14:55:43 GMT

Re: Why wont my phone connect to the WiFi at home

Leanne_T — Tue, 01 Nov 2022 14:57:01 GMT

Thanks @RebHarr93

In this case, please call us on 150 and the team will get this looked into for you.

Leanne.