topic Re: error message in Broadband & Landline

error message

Susan291 — Mon, 31 Oct 2022 10:28:15 GMT

why do i keep getting this error message

Re: error message

Schockwave — Mon, 31 Oct 2022 12:06:46 GMT

@Susan291 , have you entered the code that has been sent as written above?

Re: error message

XRaySpeX — Mon, 31 Oct 2022 12:15:56 GMT

When adding your BB to your MyEE it wants your personal details as already registered with EE for BB & is doing a security check. There's 1 thing in particular to be careful of when supplying your BB personal details.

The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.

Re: error message

Susan291 — Mon, 31 Oct 2022 14:08:43 GMT

Thanks for your reply, the email I am adding is what EE have on my account, don't know what other email they are requiring?Sent from my Galaxy

Re: error message

Susan291 — Mon, 31 Oct 2022 14:09:43 GMT

Yes, entered the code and then the error message comes back, done this 3 times now?Sent from my Galaxy

Re: error message

Leanne_T — Mon, 31 Oct 2022 15:09:49 GMT

Hi @Susan291

Thanks for coming here.

If you give us a call on 150 or 0800 079 8586, the team will help you get this set up.

Leanne 🙂