topic Re: Cancelled but still getting emails about equipment and engineers visits. in Broadband & Landline

Cancelled but still getting emails about equipment and engineers visits.

janhuntington68 — Fri, 28 Oct 2022 14:42:17 GMT

The manager in my local branch cancelled my upgrade to full fibre broadband. I am still getting emails about equipment being delivered and engineers visits. I have cancelled the direct debit they set up.

Re: Cancelled but still getting emails about equipment and engineers visits.

XRaySpeX — Fri, 28 Oct 2022 16:13:55 GMT

@janhuntington68 : I should call CS to check that your upgrade to your BB has been cancelled. I wouldn't trust an essentially mobile phone store to know anything about BB & its processes. OTOH maybe the msg hasn't yet got thro' to OR.

By cancelling the DD you have put yourself at risk of debt collectors calling & of marring your credit history while still owing EE money. Cancelling DD is no way of cancelling a contract.

Re: Cancelled but still getting emails about equipment and engineers visits.

janhuntington68 — Fri, 28 Oct 2022 16:48:42 GMT

Tried ringing them and got nowhere...which is why I went to the shop!

Re: Cancelled but still getting emails about equipment and engineers visits.

XRaySpeX — Fri, 28 Oct 2022 17:35:20 GMT

Are you using the Freephone no. in my sig. on Opt 3?