topic Re: Smart wifi in Broadband & Landline

Smart wifi

dwood2002 — Fri, 01 Jul 2022 21:52:34 GMT

I got my EE broadband 10 days ago. Everyday I have tried to set up the smart wifi on the EE home app and each time it is saying that it can’t connect to the network. I have followed all of the instructions on the app and the suggestions on what to try and nothing is working. What am I doing wrong? What can I do?

thanks in advance

Re: Smart wifi

XRaySpeX — Fri, 01 Jul 2022 22:08:30 GMT

Which EE BB product do you have? You do have the white EE Smart router?

Have you followed Setting up Smart WiFi & failing that Fixing problems with Smart WiFi ?

Re: Smart wifi

dwood2002 — Fri, 01 Jul 2022 22:13:36 GMT

It’s a black broadband box.

Regards

Dani

Re: Smart wifi

XRaySpeX — Fri, 01 Jul 2022 22:24:30 GMT

& does it have a model name on the label on the back?

Re: Smart wifi

XRaySpeX — Fri, 01 Jul 2022 22:54:18 GMT

Whilst there is much people on the forum can do to help, we rely on the detail in the answers to the questions asked. That in turn requires a degree of technical ability, although we do hope to help provide that information, from people with issues.

Re: Smart wifi

SB08RDY — Tue, 25 Oct 2022 18:46:27 GMT

Hi, I have the same problem was this ever resolve?

Re: Smart wifi

Mustrum — Tue, 25 Oct 2022 19:16:28 GMT

@SB08RDY we don't know, the OP never answered the questions.

For anyone to help you, you too would need to answer thos questions.

Re: Smart wifi

SB08RDY — Thu, 27 Oct 2022 18:56:11 GMT

Hi, sorry yes the hub is the black EE smart hub but I can’t see a model number but it’s the new one.

Re: Smart wifi

SB08RDY — Thu, 27 Oct 2022 18:59:16 GMT

Also have tried the fix listed on other threads for iPhone without success.

Re: Smart wifi

James_B — Fri, 28 Oct 2022 06:56:02 GMT

Hi @SB08RDY,

Welcome to the EE Community. 🙂

What problems are you experiencing with your home broadband?

James

Re: Smart wifi

SB08RDY — Fri, 28 Oct 2022 10:43:39 GMT

Hi, its not my boardband its the EE Home app thats the problem as on the orignal thread above. Every time I try to connect it comes up with an error saying its not possible to connect to the network despite the fact my network is working fine. It seems its at a conflict with the app.

Re: Smart wifi

SB08RDY — Fri, 28 Oct 2022 10:46:01 GMT

Hi @James_B

Its not my boardband its the EE Home app thats the problem as on the orignal thread above. Every time I try to connect it comes up with an error saying its not possible to connect to the network despite the fact my network is working fine. It seems its at a conflict with the app.

Re: Smart wifi

James_B — Fri, 28 Oct 2022 11:25:54 GMT

Hi @SB08RDY,

Please get in touch with Technical Support so a member of the team can look into this for you.

They'll be happy to help. 🙂

James

Re: Smart wifi

XRaySpeX — Fri, 28 Oct 2022 12:37:36 GMT

Then don't use the app. It's not essential. Do it manually. Have you followed Setting up Smart WiFi & failing that Fixing problems with Smart WiFi ?

What fixes listed on other threads for iPhone have you tried? Is that to do with the app?