topic Re: Router flashing in Broadband & Landline

Router flashing

Elainem8012 — Tue, 25 Oct 2022 13:44:18 GMT

My router has been flashing aqua since early this morning, I followed all the online steps checked wires etc and still not working. Can anyone help ?? Please

Re: Router flashing

Mustrum — Tue, 25 Oct 2022 13:58:32 GMT

@Elainem8012 Hi, is your phone line working?

Have you reported a fault to the Broadband Care team?

See the help page for more details:

https://ee.co.uk/contact-ee/account-billing/broadband-landline

Re: Router flashing

XRaySpeX — Tue, 25 Oct 2022 15:55:48 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Router flashing

Elainem8012 — Thu, 27 Oct 2022 07:18:18 GMT

Thank you for your reply I reported it and it’s been sorted thank you, something to do the green box at the end of the street.

Re: Router flashing

Christopher_G — Thu, 27 Oct 2022 07:19:31 GMT

Thanks for letting us know, @Elainem8012

Chris

Re: Router flashing

Elainem8012 — Thu, 27 Oct 2022 07:20:20 GMT

I contacted EE and it’s sorted now thank you.