topic Re: FIBRE BROADBAND in Broadband & Landline

FIBRE BROADBAND

davis887 — Tue, 25 Oct 2022 07:55:04 GMT

Due to have Openreach engineer visit this coming Thursday (now Tuesday) and router has not yet arrived. Ordinarily this wouldn't be an issue but a postal strike is due tomorrow!! Can Openreach still fit fibre if my router hasn't arrived?

Re: FIBRE BROADBAND

Jon_K — Tue, 25 Oct 2022 10:17:15 GMT

Thanks for coming to the community, @davis887.

When is your go live date? Is that Thursday when the engineer is due?

Jon

Re: FIBRE BROADBAND

davis887 — Tue, 25 Oct 2022 10:21:04 GMT

I was informed it would be "live" and activated once the Openreach engineer had been. Hopefully the router will arrive in time but can the engineer still install the cabling and test if router hasn't arrived?

Re: FIBRE BROADBAND

Mustrum — Tue, 25 Oct 2022 10:30:53 GMT

@davis887 the short answer is yes.

However, are you new to EE or upgrading as an existing customer?

Re: FIBRE BROADBAND

davis887 — Tue, 25 Oct 2022 10:38:20 GMT

New to EE broadband but already mobile customer👍

Re: FIBRE BROADBAND

Mustrum — Tue, 25 Oct 2022 10:43:21 GMT

@davis887 ah OK, was hoping you were an existing EE broadband customer as you could probably use your existing router.

Even so it may be possible to use another router, depending on where it came from.

Re: FIBRE BROADBAND

XRaySpeX — Tue, 25 Oct 2022 12:30:26 GMT

Which Fibre BB have you ordered? Full Fibre or just Fibre?