https://community.ee.co.uk/t5/Broadband-Landline/Broadband/m-p/1188966#M78184 <P>Hi my broadband isn't very reliable and most days it doesn't even stay connected and now I'm running out data because of this and wish to get this sorted ASAP as I don't wish to pay for broadband that hardly works&nbsp;</P> Mon, 24 Oct 2022 10:14:40 GMT Mwatters259 2022-10-24T10:14:40Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband/m-p/1188966#M78184 <P>Hi my broadband isn't very reliable and most days it doesn't even stay connected and now I'm running out data because of this and wish to get this sorted ASAP as I don't wish to pay for broadband that hardly works&nbsp;</P> Mon, 24 Oct 2022 10:14:40 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband/m-p/1188966#M78184 Mwatters259 2022-10-24T10:14:40Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband/m-p/1188970#M78185 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1211806">@Mwatters259</a>&nbsp;:&nbsp;Welcome to EE's Home Broadband Forum.<BR /><BR />Have you just joined EE BB or were you already with EE BB? How long has this been happening?<BR /><BR />What lights are showing on the router when this happens?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings &gt; Broadband &gt; Internet page?</LI> </UL> <P>Obscure your names &amp; any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Mon, 24 Oct 2022 10:23:03 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband/m-p/1188970#M78185 XRaySpeX 2022-10-24T10:23:03Z