topic Re: Re: Live Chat in Broadband & Landline

Re: Live Chat

orangad98 — Tue, 18 Oct 2022 17:58:52 GMT

Why isn't my broadband working .

Re: Re: Live Chat

XRaySpeX — Tue, 18 Oct 2022 18:53:45 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Re: Live Chat

orangad98 — Thu, 20 Oct 2022 15:45:54 GMT

Its ok ty the router wasn't reading or connecting so they've sending me a new one ty x

Re: Re: Live Chat

XRaySpeX — Thu, 20 Oct 2022 17:07:13 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

Re: Re: Live Chat

orangad98 — Thu, 20 Oct 2022 21:33:49 GMT

Yes ty the engineer came out to try and fix and that is what he said . New one on its way I've had no complaints with customer service always helpfully to me I've been with them for years . Hope u have a nice wkend and stay safe to u and ur family . I'm have had bad new got cancer I'm only 64 had my first injection today god did it hurt I'm so sad I may o ly have years left . So stay safe x

Re: Re: Live Chat

Jon_K — Fri, 21 Oct 2022 07:08:09 GMT

I'm really sorry to hear this, @orangad98.

I hope you're ok.

Everyone in the community is wishing you a fast and full recovery.

Jon

Re: Re: Live Chat

Kerrysincs — Mon, 24 Oct 2022 09:57:42 GMT

Hi I paid my bill but my broadband still isn’t working

Re: Re: Live Chat

Jon_K — Mon, 24 Oct 2022 12:57:56 GMT

Hi @Kerrysincs.

When did you pay your bill?

Have you restarted your router?

Jon

Re: Re: Live Chat

chrisoula123 — Fri, 09 Dec 2022 15:44:52 GMT

Need number to call agent as I no longer have ee mobile

Re: Re: Live Chat

chrisoula123 — Fri, 09 Dec 2022 15:46:08 GMT

Is anyone there

Re: Re: Live Chat

Mustrum — Fri, 09 Dec 2022 15:57:04 GMT

@chrisoula123 call 0800 079 8586 - Option 3 for Home Broadband & Home Phone