topic Re: Bill in Broadband & Landline

Bill

Robbie1472 — Wed, 19 Oct 2022 05:19:15 GMT

Hi. Earlier in August I rang EE and gave notice to say I’m leaving EE Broadband on 21st September and got the final bill in last month.

But why do you send me another bill for the whole October? Can you check your system that I have left EE broadband? If so, surely you should have closed my EE broadband and not send the bill for continuing service?

Re: Bill

James_B — Wed, 19 Oct 2022 07:56:16 GMT

Hi @Robbie1472,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to take a look at your bill and check your cancellation request if you get in touch.

Thanks

James

Re: Bill

XRaySpeX — Wed, 19 Oct 2022 20:50:42 GMT

@Robbie1472 : Did you not migrate your BB to another ISP? That would have auto cancelled your EE contract.