topic Disc Issues in Broadband & Landline

Disc Issues

JohnW22 — Wed, 19 Oct 2022 14:04:44 GMT

Upgraded router today and got the extender disc with it as I'm working from a summerhouse in my garden. Went through set up of router and disc with no-issues at all.

Decided to hop online with laptop and disc is not showing up at all on any of my devices. However! on the EE app it says everything is fine and helpdesk had no issues with the disc as well. We tried resets and factory resets....yet no joy.
Kinda regretting migrating from Sky!

Re: Disc Issues

Christopher_G — Wed, 19 Oct 2022 16:44:28 GMT

Hi @JohnW22

Welcome to the community.

Does the main WiFi channel show up on the available WiFi list?

Chris

Re: Disc Issues

JohnW22 — Wed, 19 Oct 2022 16:48:00 GMT

I'm honestly not 100% on what you mean here.

The router shows up on my available networks list but the disc does not show up. Even if it showed up, what would be the password for it?

Re: Disc Issues

Christopher_G — Wed, 19 Oct 2022 17:53:35 GMT

It's my understanding that if you're connected to the main router, it will automatically use the smart discs when needed, @JohnW22.

Chris