topic Re: Smart router Aqua light flashing in Broadband & Landline

Smart router Aqua light flashing

Jodie5793 — Tue, 18 Oct 2022 19:04:34 GMT

Hi,

recently moved into my new home and ordered a smart router. Looking at the setup instructions I’ve found I don’t have a openreach modem but the house does have a BT master socket 5C. Plugged the red Ethernet cable into that and now the aqua light flashes.

not really sure where to go and trying to find a modems online is a nightmare. Any ideas please?

Re: Smart router Aqua light flashing

XRaySpeX — Tue, 18 Oct 2022 19:18:39 GMT

No, you don't plug an Ethernet cable into a phone socket & it shouldn't fit well. Didn't you read the Getting Started Guide?

Which EE BB product do you have?

If you have Full Fibre (FTTP) you have a box on the wall, the ONT, which is the modem. You plug the Ethernet cable into that.

If you anything other than that, you use the thinner, usually black, DSL cable together with the dangly filter, both which came with the router.

Re: Smart router Aqua light flashing

Jodie5793 — Tue, 18 Oct 2022 19:56:38 GMT

Thanks for the reply. We’ve gotten an EE smart router, the BT master socket has 2 connections one for a phone line another for internet so I thought it may work.

there was no other connections left in the house, that’s why I plugged it into the Master Socket. Can I order an ONT and use that without any other issues?

Re: Smart router Aqua light flashing

XRaySpeX — Tue, 18 Oct 2022 20:05:54 GMT

Having an ONT is an entirely diff BB product. If you don't have Full Fibre you don't get an ONT.

As I previously told you, you use the thinner, usually black, DSL cable & plug that straight into the Internet or DSL port of the phone socket.

Re: Smart router Aqua light flashing

Jodie5793 — Tue, 18 Oct 2022 20:15:01 GMT

Right, that’s what I’ve done. Is it just a matter of patience? The router activated last night and following the instructions when connecting my phone mentions that it can take up to 24 hours.

is that a possibility?

Re: Smart router Aqua light flashing

XRaySpeX — Tue, 18 Oct 2022 20:21:03 GMT

Will you please tell which EE BB product you bought. I'm just in the dark.

No, it's not a just a matter of patience. As long as you & EE have joined it up correctly it should be working now. So, just what is happening?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Smart router Aqua light flashing

Jodie5793 — Tue, 18 Oct 2022 20:55:28 GMT

I’ve attached a photo of the router I’ve been sent, all the box says is smart router, nothing else.

A aqua light flashes which the booklet says is the broadband cable isn’t connected. The box has a QR code relating to full fibre so is it possibly a full fibre device, if so an I missing the modem required?

all I received in the box was the router, power supply, and 2 Ethernet cables one with yellow ends one with red ends, No ONT.

I’ve also attached a photo of the instructions from the booklet in the box which also mentions a modem? Is that what I'm missing? The previous home owners left nothing behind.

as for a landline we haven’t bothered setting one up.

Re: Smart router Aqua light flashing

XRaySpeX — Tue, 18 Oct 2022 21:07:40 GMT

Sorry, that's just a router, not a BB package. It will work with any BB connection providing you have bought a BB package from some ISP in the 1st place.

Have you somehow ordered a router w/out ordering a BB connection?

Re: Smart router Aqua light flashing

XRaySpeX — Tue, 18 Oct 2022 21:12:49 GMT

Post a pix of the phone socket.

Where, how & why did you buy this router?

Re: Smart router Aqua light flashing

Jodie5793 — Tue, 18 Oct 2022 21:15:39 GMT

I see, that’s making a whole load of sense. I’ll have to catch my fiancée tomorrow as the router was ordered through her EE account and she’s currently at work.

im guessing that there’s some more steps we’ve needed to take prior to ordering a router, and those missing pieces are what’s causing the issue.

thanks you so much, apologies for being a little trying, I’ve been trying to get this to work for a few hours before I posted as I was totally lost.

Re: Smart router Aqua light flashing

Jodie5793 — Tue, 18 Oct 2022 21:23:22 GMT

Attached a photo of the socket.

We’re new home owners, she ordered it through her EE account from her phone, around 2 weeks ago.

Re: Smart router Aqua light flashing

XRaySpeX — Tue, 18 Oct 2022 21:39:02 GMT

Were you just hoping that the previous owners had just left their BB up & running and just bought a router on the off-chance? It's likely they cancelled it with their ISP but you never know.

Buy one of the these DSL Cables & connect it from the DSL port of the router to the DSL/Internet port of the phone socket & see if it works. 1 of these should have come with any self-respecting router.

Re: Smart router Aqua light flashing

Jodie5793 — Tue, 18 Oct 2022 21:42:03 GMT

I’m think we missed a few things. My fiancée ordered the router with as part of EEs offer for full fibre internet. The package being full fibre 100.

I have a feeling the previous owners took the ONT with them, there is a random wire in the corner, is this for a fibre optic connection?

Re: Smart router Aqua light flashing

XRaySpeX — Tue, 18 Oct 2022 21:55:45 GMT

They shouldn't take the ONT away. It was screwed to the wall.

That cable looks like part of an ONT extension kit. Could there an ONT box in some other room, maybe a cupboard, maybe upstairs? Also is there some biggish box screwed to an outside wall?

Can you see if you have a working landline by plugging a handset into the phone socket & dialling 1470 17070? Do you get a dial tone & does it announce a circuit no. which will be its landline no.?

Re: Smart router Aqua light flashing

Jodie5793 — Tue, 18 Oct 2022 21:55:10 GMT

Looks like it was the hooked onto a pair of screws sticking from the wall.

we don’t have a landline handset in the house and didn’t get one as part of the offer.

I have a feeling that’s the part we’re missing and should have been left behind.

I’ll hunt one down or try getting in touch with the previous owners, and see what that does. Something tells me that’s what’s causing all this, and we’ve ordered a router and set up a BB package for a with fibre optic.