topic Re: Account number in Broadband & Landline

Account number

Richsd63 — Mon, 17 Oct 2022 16:52:17 GMT

I am having trouble logging into my account

Re: Account number

Schockwave — Mon, 17 Oct 2022 16:55:50 GMT

Welcome to the community,

What problems are you getting when logging into your account? We do need more information in order to help you further and also where are you encountering the problem, is it via the app or when logging in via the website?

Re: Account number

Richsd63 — Mon, 17 Oct 2022 16:59:38 GMT

I'm trying to log in with the app , it asks for account number and land line number but then says they are not recognised

Re: Account number

Schockwave — Mon, 17 Oct 2022 17:04:00 GMT

@Richsd63 have you tried logging in via the website and see if that works?

How long have you been with EE? Are you wanting to log in with a landline number account or is it with mobile account?

You may have to ring customer service, but there is another thing you can do, is delete the app, re-install it and try again, you will have to register again.

Re: Account number

XRaySpeX — Mon, 17 Oct 2022 18:02:01 GMT

@Richsd63 : You have successfully logged into your MyEE a/c to have posted here.

Are you trying to register a Home Broadband a/c? It's that that asks for account number and land line number.

What products do you currently have with EE? What products are you trying to buy from EE?