topic No Internet connection through WiFi in Broadband & Landline

No Internet connection through WiFi

IfanDavies — Sun, 16 Oct 2022 21:25:22 GMT

Every day recently when I'm in my house my phone automatically connects to the WiFi but after a few minutes I get dropped from the Internet. When I look into it, it says connected but no Internet. I switch my phone WiFi offand it picks 5g up and works fine. Can anyone help??

Re: No Internet connection through WiFi

XRaySpeX — Sun, 16 Oct 2022 21:33:03 GMT

@IfanDavies : How long has this been happening?

What lights are showing on the router?

What is your router's connection Status?

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address.

Is this for ADSL BB or Fibre? Which router?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: No Internet connection through WiFi

IfanDavies — Sun, 16 Oct 2022 21:53:27 GMT

This is what I get problem connecting too it's an extender. Everyone else don't have any problems with it.

It's been going on for a few weeks now and I just turn the WiFi off. I reboot things often to everyone else disagreement.

The ip address is below

Re: No Internet connection through WiFi

XRaySpeX — Mon, 17 Oct 2022 01:54:34 GMT

What's it an extender to?

Re: No Internet connection through WiFi

IfanDavies — Mon, 17 Oct 2022 05:50:22 GMT

It's for giving WiFi into the extension we built because our house has got thick stone walls and the WiFi wasn't getting into there.

Re: No Internet connection through WiFi

Chris_B — Mon, 17 Oct 2022 06:27:32 GMT

@IfanDavies And do you have this issue when you are connected to the router. You need to eliminate the repeater out of it first.

Re: No Internet connection through WiFi

XRaySpeX — Mon, 17 Oct 2022 07:11:07 GMT

It's the main router that connects to the Net, not the repeater. Let's see the router Status & Stats of the main router.

Re: No Internet connection through WiFi

IfanDavies — Mon, 17 Oct 2022 08:41:36 GMT

No I don't. Everyone else doesn't have an issue like what I'm having. It works the amazon TV with no problems either

Re: No Internet connection through WiFi

IfanDavies — Mon, 17 Oct 2022 08:44:13 GMT

This is the main hub and its giving me the same mbps. The extender is hard wired in with an ethernet cable

Re: No Internet connection through WiFi

XRaySpeX — Mon, 17 Oct 2022 10:07:54 GMT

Exactly which model router is it?

Re: No Internet connection through WiFi

IfanDavies — Mon, 17 Oct 2022 19:27:23 GMT

This is the router. And this is the speed

Re: No Internet connection through WiFi

XRaySpeX — Mon, 17 Oct 2022 20:37:17 GMT

OK, that's a BT router (* image not approved as it gives away your pwds & SSIDs to the public) but that's not its BB speed but just your local LAN speed. Please provide its connection stats.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a SmartHub: login at http://192.168.1.254 and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.