topic Re: My line stop in Broadband & Landline

My line stop

Mehdi7 — Fri, 14 Oct 2022 08:24:13 GMT

I paid my bill 2 days ago and now they stop it I can’t make calls !

Re: My line stop

Mehdi7 — Fri, 14 Oct 2022 08:20:52 GMT

I paid my bill 2 days ago and now I can’t make calls and I need my line back as soon as possible please I need to make urgent calls

Re: My line stop

Christopher_G — Fri, 14 Oct 2022 10:33:17 GMT

Hi @Mehdi7

Welcome to the community.

Have you tried restarting your phone?

Chris

Re: My line stop

Christopher_G — Fri, 14 Oct 2022 10:33:46 GMT

Hi @Mehdi7

I've replied to your other thread about this.
Chris

Re: My line stop

XRaySpeX — Fri, 14 Oct 2022 12:50:52 GMT

Welcome to EE's Home Broadband Forum.

Was you bill payment 2 days ago within the time you were given in your bill?

Have you just joined EE BB or were you already with EE BB?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?